Burn Injuries

Dealing with other people’s reactions

This section covers:

  • Having visible burn injuries and scars
  • Worrying about other people’s reactions
  • Dealing with other people staring and asking questions
  • When children ask about burns
  • Approaches to other people's reactions over time

People with burn injuries may look and feel different to other people because of their wounds, scars or lost limbs. Some of the people we spoke to had experienced comments, questions and staring from others, or they worried about this happening. It made some people feel judged when strangers stared and asked questions, even if other people did not mean to be unkind.

Having visible burn injuries and scars

Recent burn injuries could be very noticeable to others, as Rhian and India had found when their burns looked “red” and “raw”. Frazer, Tom and India said other people noticed their bandages.

Sinead found that other people had strong reactions to seeing her daughter heavily bandaged. A nurse encouraged her to dress her daughter or lie the clothes on top of the bandages.

Sinead found that other people had strong reactions to seeing her daughter heavily bandaged. A nurse encouraged her to dress her daughter or lie the clothes on top of the bandages.

Age at interview: 43
Sex: Female
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It was very, very frightening. Very upsetting because you see like, and I’d bought like a you know, a new pushchair and people see a new pushchair don’t they, a nice bright pink and they want to have a look and then people look and go, “Oh! Oh…” and no-one really knows what to say so it’s very frightening because you don’t want people to look but, at the same time, you don’t want her to be hidden away either because she’s fought so hard to be here that she doesn’t deserve people’s gasps or, you know, horrible comments. I used to not dress her, I used to leave her just in bandages and one of the nurses – the one I’ve spoken about quite a bit – she used to buy Elizabeth clothes and she used to say “C’mon, we’ll dress her today” and I used to say, “No, what’s the point?” She was very, very heavily bandaged. And “What’s the point?” and she’d say, “Because it gives people something to comment on.” So, even if it was just lay the dress across the top of her in the pram it would give somebody, rather than go “Oh! Oh …” they would say, “Oh, that’s a pretty dress.” So, she kind of, obviously very subtly would give me little tactics along the way or, pretty hat, or whatever, and I still do that to this day. Yeah, I make sure she’s dressed a certain way to give people an opportunity to say something nice or to sort of pull themselves back in a little bit when they want to, you know, make a face or whatever, make a comment.

Helen Y had worried that others would realise she was wearing a compression vest under her clothes, and Raffaella wore compression gloves which other people sometimes commented on. Over time some people, like Helen X, found that burn scars became paler and were less noticeable to others.

The people we spoke to who had burns in more visible places, such as on their faces or hands, told us that strangers sometimes stared at them or asked about their burns. Some, like Mercy, talked about their choice of clothing being important. Wearing more revealing clothes when it was hot, on holiday, and when going swimming or to the beach, for example, could mean that their burn injuries and scars were more visible to others.

Other people looking at or commenting on their burn scars made Tara and Saffron feel “out of control”. Raiche found it exhausting having comments and questions on a daily basis. Some people, like Tara and India, found that strangers would assume that they were “entitled” to know about the scars because they were on display. Whilst some people were happy to speak about their burns to strangers, others felt that doing so was reliving their trauma.

India thought people felt entitled to know why she had scars.

India thought people felt entitled to know why she had scars.

Age at interview: 21
Sex: Female
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So, I feel like people think 'Oh because that person looks different and because I can see them, that means that I can then ask that person a question about their scars', but I think what people don’t understand is you are asking someone about a very intense trauma that they may or may not be comfortable talking about and, you know, people can ask me all day because I was three years old and it was an accident but, you know, it could have been from an intense fire where someone’s family member was injured or a car crash or anything of that nature. So, I think it is a shame that people do feel a little bit more entitled, and I hope that people will learn to maybe think twice before asking a question, even if you don’t have a bad intention and you genuinely are curious, maybe just think twice about what you could potentially be… what can of worms you could be opening by asking that question.

Some people felt lucky that they were able to cover their scars most of the time because they were in more discreet places, such as on their chest or back. Helen X  didn’t feel worried about her burn scars because they don’t “look obvious” and other people “can’t really notice” them. Frazer says his are “hidden enough” too.

Worrying about other people’s reactions

Some people were worried about what other people would think of their burn injuries and scars. Even when other people had been kind and respectful, the worry of something nasty being said or thought was very upsetting. Gary said the worry is sometimes “self-created”. Claire and Justyn both wished they didn’t feel worried and self-conscious about others’ reactions, but that it was hard not to feel this way. Abi didn’t speak to her friends much about her child’s burn for fear of judgement. Hadyn, Helen X, and Rhian also talked about not wanting other people's sympathy or pity.

Haydn didn’t want people to feel sorry for him.

Haydn didn’t want people to feel sorry for him.

Age at interview: 46
Sex: Male
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I think that the scar made me feel that, obviously, my appearance had been affected and I was going to be looked at differently, in terms of my appearance. Apart from that, how I dressed, I don’t think I’ve changed in how I, no I haven’t, I haven’t changed in how I dress and level of smartness or anything like that. Yeah, it was just really having that awareness that people would look at me differently while I had the scar.

Am I going to have this scar for the rest of my life? Is it something that’s always going to be with me? I suppose worrying about people looking at me and judging me – I always hate to be judged and felt sorry for. Are people going to look at me and feel sorry for me and that? Yeah, that would have been my concern at the time.

Natasha told us that when she went on nights out with friends, she wouldn’t feel comfortable showing her burns so she would buy outfits which covered her scars. Haydn told us that he would wear sunglasses more than usual whilst his facial burns were healing so that people didn’t ask him what had happened.

Worrying about whether they were going to be treated as a ‘normal’ person could make some people uncomfortable. Rhian described a time when she was made to feel like her burn experiences were an example for others about the dangers of hot water.

Gary sometimes talks about his experience as “a deterrent” to others, but feels it is important that this is his choice and he’s not made to feel like a source of entertainment for anyone.

Gary sometimes talks about his experience as “a deterrent” to others, but feels it is important that this is his choice and he’s not made to feel like a source of entertainment for anyone.

Age at interview: 36
Sex: Male
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So, I was telling him that and he said it was amazing and that, but it’s like, whenever I tell any of the young people, I show them my scars straightaway because it’s like, that’s a deterrent that, do you know what I mean? Because ‘Look, this is what can happen.’ And it’s like… But I don’t feel that I need to show people that are never going to be involved in that kind of thing. So, it’s… Because then, I just feel like ‘Well what am I? Am I just like a dancing elephant?’, kind of thing. I will show people if I think it’s going to benefit them but I’m not one that, d’you know, ‘Here you are, do you want to have a look at my scars?’, do you know what I mean?

For parents whose children had been burnt, like Holly and Chris X, other people noticing the burn injuries or scars could raise difficult feelings of blame and guilt. Sinead found it hard feeling that although she didn’t want to hide her daughter away, she also didn’t want other people to look and make comments.

Chris X appreciates that no one has said anything judgmental about his child’s burn circumstances to him, and instead there had been a “unified message” of understanding.

Chris X appreciates that no one has said anything judgmental about his child’s burn circumstances to him, and instead there had been a “unified message” of understanding.

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I never had a single comment that was like, you know, "That was a stupid thing to do", which it was. And I don’t know whether that’s because people realised that I was… I was passing that judgement on myself anyway, but that was not, that was not part of what people were like with me. And again, I think the other thing is just that… the realisation that it wasn’t as big a thing as it was in my head. You know, it was an injury that happened that, fortunately enough, was not bad enough that it, you know, it was lifelong or anything like that. And these things happen, kids do silly things, you know, parents aren’t 100% all the time. And I think that same message came from everywhere – that unified message from, you know, friends I didn’t know that well, to health visitors, to nurses in the hospital, to my own parents – I think the general understanding that people aren’t judging you for this, you know. People know you try your best and try to look after your kids as best you can, but you can only do so much. And that, I think that being that consistent message from lots of people was really helpful.

Dealing with other people staring and asking questions

There were various ways that the people we spoke to dealt with strangers staring at them or asking questions and making comments. Strategies in response to other people staring included choosing to ignore the person, smiling as a way to show the person looking has been noticed, or asking them directly, “Are you looking at my burn?”

Saffron explains her approach to dealing with people staring at her or asking questions.

Saffron explains her approach to dealing with people staring at her or asking questions.

Age at interview: 24
Sex: Female
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Yeah, I think that was something that, when I was quite younger, I kind of got into my head because, you know, I used to say to people ‘Everyone’s staring’ and be convinced that ‘Look, everyone’s staring.’ And then I just kind of got to a point where people will always stare because there’s always … it hasn’t changed, it’s always going to look the same. So, you’ve always got to walk past a new person who hasn’t seen that and will have that automatic same reaction. I guess, again, the psychology helps with this because it is just an automatic reaction to something different. People will take a double look at it. And then I think about how I react when I see something different, and that might be someone wearing an odd outfit or a weird hairstyle or, you know, something that’s a bit, you know, not even that trivial really and we all do it, we all think ‘What are they doing?’ So, I can understand that’s … it is just something different and people are looking. A good quote is ‘Be curious, not judgmental’ because I think it’s ok to look and it’s ok to, as I say, double take but if someone was to then approach me with a nasty comment ‘What’s that on your leg?’ or ‘Err, what happened to you?’ then that would be crossing that line and that there’s no need for that response.

I’d say, “Are you looking at my burn?” or I’d just be very direct and, in which case, they either say “Yes” or probably turn away with embarrassment. Another good one if no-one wants to say anything is to just smile because they know that you’ve clocked them and, again, then I think that’s another, they feel the self-embarrassment that you have seen them staring at you. But I don’t, I haven’t really been taught to have a go at anyone for looking. If they were being nasty, I guess I’d use a different tactic but, again, I haven’t really experienced that much either.

When people made comments or asked questions, Tara and Tom both felt able to divert conversations away from the burn or simply tell people to stop asking about their burns. Raiche had a “script” which she used when people asked questions, based on what she had been asked many times before. Frazer found it sometimes helped to take control of the conversation and address the presence of the burn injuries before someone asked.

Some of the people we spoke to preferred it when people asked questions instead of staring and making assumptions. Saffron, Helen X and Charlotte said they would prefer to talk to them directly, rather than others make comments or “gossip” behind their backs. Charlotte felt that once she had spoken about her burns, or “the elephant in the room” as she referred to them, then it was “done and dusted and everyone can just carry on”. Haydn explained how he was “always appreciative of honesty and upfront questions”. He told us he felt “almost relieved” when someone asked him about his burns because it gave him a chance to explain himself.

As India got older, she started to understand that sometimes people were just curious about her burns and didn’t mean to be unkind.

As India got older, she started to understand that sometimes people were just curious about her burns and didn’t mean to be unkind.

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So, there’s dealing with those comments, that can be really hard, and I think what I found was, I mean, people will rarely say something really rude to your face, luckily. If they do, I mainly just ignore it. If they ask something like “What’s up with your face?” if they ask me in a rude way, I’ll just be like “Oh, I don’t really feel …” I would honestly just say to them “Oh, I don’t really feel comfortable talking with you about that.” And I think, when I was younger, I felt like I needed to explain it all the time but, actually, you don’t have to tell someone. If you don’t want to you can very comfortably just say “Oh, unfortunately, I don’t really feel like I want to speak about that right now.” And you have a right to do that. Just because your scars are obvious to everyone else doesn’t mean they have unlimited rights to knowing everything about your story, and I think that’s what makes scars harder, is because you wear your trauma externally and a lot of people don’t have to do that. But it is still a trauma and people don’t have a right to know. And I think also, at the same time, I also realised when I was older that some people are just curious, and they don’t understand. So, I think also realising that not everyone has malicious intent, some people just generally want to know. So, sometimes, if someone asks me nicely, I would just be like “Yeah, this is what happened, it’s not a big deal” and that way I’m just helping to educate them, so they know in future. So, I think, for me, I adjust my approach depending on the person. But I think, yeah, that’s basically how I dealt with difficult people.

When children ask about burns

Lots of the people we spoke to felt that children acted differently around their burns than adults did. Many people agreed that children have a natural curiosity towards people that look different and are more likely to ask blunt questions. Helen X appreciated this honesty and saw it as a learning opportunity: “kids are curious, they will ask, and I’d rather they did”.

As well as teaching her daughter how to cope with others’ reactions to her burn injuries, Sinead is also teaching her about how to be respectful of others’ differences.

As well as teaching her daughter how to cope with others’ reactions to her burn injuries, Sinead is also teaching her about how to be respectful of others’ differences.

Age at interview: 43
Sex: Female
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It’s’ … it’s … somebody gave me some very good advice very early on, on how I will react is how Elizabeth will react. So, if I want to have a child who’s going to be angry all the time and aggressive and … you know … I don’t know, maybe nervous, anxious, whatever … whatever it is, I have the power to shape, I suppose, to a certain point of what sort of person she was going to be. And I didn’t want her to be that angry person, I didn’t want her to be, you know … hateful or anything like that. You just … I wanted her just to be able to get on with life as best she can. So, I made a very conscious – we all did – very conscious decision from very early on to… to not be … even though you feel it inside, to not be aggressive, to not be, you know … confrontational with people, to shout things, to reply, even though that’s how you feel sometimes, you want to say, ‘What are you looking at?’ You have to kind of keep it inside because that’s how I want her … she can’t go through life being aggressive or hateful or … so, we’ve made a very conscious decision – it’s really, really difficult, I’m not going to say it’s easy. Some days are easier than others um … you know, and it’s really hard, you’re teaching people … I feel like Elizabeth’s teaching people how to behave sometimes.

So, in some ways we’ve all got really good coping mechanisms but as Elizabeth changes and gets older, how she responds is different, so that becomes like, it evolves with her and that evolves how I, obviously, feel. But ultimately, children learn from us. So, you’ve got to contain it sometimes. Or teach. And I always say to people “Elizabeth’s not immune from looking at people either” because this is her norm, how she looks is her norm, so she doesn’t see why people look at her. So, if she looks at somebody who looks different, I have to do the same thing anyone else would have to do, the opposite way around about Elizabeth. I have to explain, “No, that person has really bad eczema” or “Oh, that person has got no hair, maybe because they’re having treatment” or “they’ve got alopecia.” So, she’s not immune from asking questions but it’s how we deal with it as adults is how they learn that it’s ok to be different.

Although many people told us that they preferred the honesty of children, a couple of people spoke about children being scared by their burn injuries and scars. Claire recounted her “worst situation” from childhood when a small child “screamed” at her scars. Hadyn explained how, shortly after he was burnt, he was worried that his children would feel scared when they saw his face.

Approaches to other people's reactions over time

Some of the people we talked to found that initially there was a lot of interest in their burn injuries, but this interest then dropped off over time. Chris X found it a relief once all the important people in his life knew about his child’s burn so that he didn’t have to explain anymore.

When other people’s unwanted interest in the burn injuries and scars were unlikely to stop, some people felt that what mattered most was trying to have more control over their response and how it made them feel. Gary said he was initially more confrontational and that this has eased off over time. With time, Charlotte said she developed “a thicker skin” and has become more used to people looking at her.

Raiche told us that her approach to people staring or asking questions is to think positively and assume they are appreciating her make-up, outfit, or hairstyle.

Raiche told us that her approach to people staring or asking questions is to think positively and assume they are appreciating her make-up, outfit, or hairstyle.

Age at interview: 28
Sex: Female
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So, I’ve always got to be prepared for at least one person to say something because a lot of people go through that motto that it’s rude to stare, but it’s not always the case, because I do find myself staring at other people, whether they’re good-looking or they’ve got a difference, or I love their outfit. And when people stared at me, I never really thought it was always negative I just thought “Jeez! My outfit must be wicked today!” or “They really like my lipstick” or yeah, my makeup. I never initially thought all the time that they were staring at my burns, especially when I wore my best outfits or felt really good with the way I looked, or I’d done something different with my eyeliner. I always thought it was that.

A lot was said about how learning to cope with strangers’ reactions can be a “journey” and often “gets easier with time”. You can read more about experiences of adjusting to life with a burn here.

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