Shared decision making

Different types of doctor patient relationship

It is often said that relationships between patients and doctors have changed dramatically over the last 50 years. In the 1960s it would have been rare for a patient to question their doctor’s advice, now a more equal relationship is more common, However There remain some cultural and individual differences in this expectation, for example some people( doctors and patients!) still may perceive the doctor to be a figure of authority, whom it is not appropriate to challenge.

Rose was brought up to accept her doctor's advice without question. She is more confident now and understands that GPs have limitations and are not 'gods'.

Rose was brought up to accept her doctor's advice without question. She is more confident now and understands that GPs have limitations and are not 'gods'.

Age at interview: 50
Sex: Female
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And I know when I started to have the symptoms of the menopause I went to see my GP, when I could no longer manage it myself, and I took their advice and I think that goes back to my working class background in that I’ve been brought up to accept what other people tell me and to deal with it. But actually in hindsight, I shouldn’t have done that, I should have taken more responsibility for my own wellbeing and done that research earlier and asked for that second opinion earlier, asked for that expert advice earlier. But I think going back to my working class roots GPs were Gods and you didn’t think to ever challenge or question their advice to you. And we need to be doing that more because as I get older and I get more educated and I learn more, I realise they’re not Gods, they’re like everybody else they’re doing the best job that they can with the limited amount of information and limited amount of time that they’ve got.

Discusses her experiences of finding information about high blood pressure.

Discusses her experiences of finding information about high blood pressure.

Age at interview: 71
Sex: Female
Age at diagnosis: 26
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They didn't explain anything in those days. Nothing whatsoever, everything was hidden away as it might be. It was like having a doctor who said 'Come in, sit down and what can I do for you?' with a very straight face, and that was that, and then you went, and nothing was explained whatsoever. I've learnt more about things in my older days than because now they tell you all about different things.

I've picked up a leaflet once or twice from the Heart Foundation, when I've been at hospital and I've seen these little booklets about high blood pressure, but I still wouldn't know what causes it. I do like to know things but I just I don't know enough. I mean some of the books you get from the library they're too technical. You can't understand them so it spoils it really.

I don't think I've ever come across anything to do with blood pressure which I've understood. I think I understand more of this doctor that comes on the radio. I can't even remember his name but he's a great person, people will phone up about medical things and he will explain it completely down to earth, he doesn't go into all the technical things which is nice.
Patients with long term conditions such as diabetes, high blood pressure or epilepsy are now often encouraged to monitor and manage their own health with support from specialist nurses and other health professionals. This has coincided with changing attitudes to doctors and other professionals, easier access to information about health, a tendency for people to see themselves as consumers of healthcare (rather than patients), growing use of complementary approaches to health and acknowledgement that service users have a right to guide how publicly funded health services are run. The ageing population and increase in long term health problems also mean that if patients do not take a greater role in managing their own health conditions, existing health systems may be unable to cope. The following clip describes a patient’s wishes that this is also complemented by having the time to have conversations with health care professionals and to have the time to ask questions.

Suggests that doctors need to make time for patients to ask questions.

Suggests that doctors need to make time for patients to ask questions.

Age at interview: 81
Sex: Male
Age at diagnosis: 79
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Yes, I think that today, going back on when I was in hospital in '47, that over the years there has been a closer, far closer co-operation between doctor and patient, and nurse and patient, than ever there was, but it's got to be even better. And I feel that if the doctors, I know again they're under pressure, they've got a big volume of work to do and they can't spend too much time with a particular person, but if they could make that small amount of time they have count, by answering a question, allowing a question to be asked. Because in some cases, some patients who are rather timid will not ask. Now I would because that's part of my makeup but those that are timid can be reassured on certain aspects or if they've got a weak heart, 'what do you mean a weak heart?' 'How's it affecting me personally?' and 'Should I do this?' 'Should I carry on living like this?'

We know that you have this aftercare and we know that you get this little booklets and things like that but it's not the same as the doctor or the consultant at the point of being sent home, telling you the main operative things or answering a question. 'Are there any questions you'd like to ask me?', providing it's not long, they may have to readjust the whole thinking but I think that won't take place until we have more doctors, more nurses, more places, and people have got more time to do what they would like to do.
Some branches of specialist care, for example antenatal care, women’s health and HIV, have led the field in encouraging a collaborative approach. This is evident in some of the comparisons people made in our interviews. For example a man who had become used to a more collaborative approach to treatment decisions with his HIV consultant remarked on the very different ‘old school’ approach of an oncologist. 

Contrasts the collaborative approach of his HIV consultant with the 'I prescribe/you take' approach of an oncologist.

Contrasts the collaborative approach of his HIV consultant with the 'I prescribe/you take' approach of an oncologist.

Age at interview: 37
Sex: Male
Age at diagnosis: 34
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And then my oncologist came in. Now the oncologists at that time, unlike HIV doctors, were still on rotation. And so I'd had this particular one for six months and he was very much an old school doctor where I prescribe - you take. He didn't really work very well with me on the level that I had been used to. And he said well you know the one that you have had hasn't worked and we are going to switch you now to this one other option. I cannot think what it was called, but it was something that had been used in the States. I think it had been used for ovarian cancer, it is highly aggressive and he said you know, he said we think that it may work for KS (Karposi’s sarcomas), there have been some trials in the States and it does seem to be working for KS. Now it is much more aggressive than the other ones you have, he said. So you know it will have quite a negative impact on your white blood cells, and you will lose your hair, and this, and he went through this list of side-effects… these are the possible things that could happen. And he's standing there telling me this at my bedside and my clinic doctor is there standing next to him making notes. 
 
And he finishes up and [name of HIV consultant] my doctor turns to him and says what, and you really think he is going to take that? And ugh [name] the oncologist says 'Well. Yes' He looks at me and I look back and look at him and I just laugh and [name of HIV consultant] laughs back, and I said, 'No I won't take that.' He said that you have to because it's your only choice. I said, 'No, no, no it's not the only choice.' What I will take is the medication you were giving me before. But I will take it again at three weekly intervals, not four weekly. He said that doesn't make any difference, he said, me moving it a week wouldn't have made a difference. I said you moving it a week made the difference, I tell you. I know my body. I know how I felt after every three weeks when I had the chemotherapy, the soothing effect of that I felt.
 

Harriet compares the approach of British and American doctors - she thinks that British patients are expected to do as they are told.

Harriet compares the approach of British and American doctors - she thinks that British patients are expected to do as they are told.

Age at interview: 55
Sex: Female
Age at diagnosis: 20
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 While I was under the care of the [hospital] I remember having some real issues with the difference between the way consultants and doctors treated patients in this country and the relationship that I had with them in the United States, which to me was much more human at the time. In the USA a patient was able to talk to her physician, ask questions, challenge and be part of the healing process, where in Britain, patients were expected to be good listeners and do what they were told. I found that very, very challenging.

 
I remember asking my first UK consultant why I should trust him with my life when I got to hospital, and [laughs] his reaction was anything but positive as far as I was concerned. He was trying to blind me with science, which he couldn’t because I understood all his big words, and I wondered why he felt I shouldn’t I be able to ask him what he knew. However, I got good medical care. I don’t want to fault the care, and after about fifteen years, they cut me loose. They said, “Well you’re done. You’ve survived fifteen years. It’s not going to come back. You’ll be fine.”
In this section we show a range of approaches to the patient/ doctor relationships, which we illustrate with examples from people who have consulted for a wide variety of health issues, from pregnancy to end of life care.

The strongly directive approach

This approach was very familiar to some of the older people we interviewed, who commented that when they were younger they would never have dreamt of questioning what the doctor advised. People sometimes valued this approach and suspected that many others do not really appreciate being asked to make choices about healthcare.

Explains why she preferred not to have the responsibility of making a decision about surgery. She suspects that instead of being offered choices many people would rather follow the surgeon's advice.

Explains why she preferred not to have the responsibility of making a decision about surgery. She suspects that instead of being offered choices many people would rather follow the surgeon's advice.

Age at interview: 67
Sex: Female
Age at diagnosis: 49
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They didn't have lumpectomies so it wasn't so popular at that time.
 
And I know I was recommended a book to read afterwards on breast cancer and it said if you're told you're going to have a mastectomy ask for a second opinion.
 
I found that amusing as I'd already had mine when I read this. But I didn't think of asking for any other treatment or anything. I just took it that doctor would know, or the surgeon would know best, and I never sort of knew that there were different treatments. But I did find out, we had a talk from the breast surgeon and they sort of divided the breast up into sections and mine was right near the nipple. And apparently that area they prefer to do a mastectomy anyway rather than just a lumpectomy.
 
So I was quite relieved about that. I thought' "Oh well, I did have the right treatment then," you know. And I was grateful because really it's a case of a gift of life more than anything. So I'd never ever think that a surgeon was giving me the wrong treatment.
 
I think it's difficult for people nowadays if they're asked which sort of treatment they like because it's quite a responsibility. And often people, although the surgeon explains, I think it's often people feel they'd rather just be told what the surgeon would like to do.
 
Apparently nowadays that is the choice, well it is in our breast clinics - that they can have a choice of just whether they want the whole breast off, whether they want a lumpectomy, or whether they'd like to leave it to the surgeon to think what he'd like best.
 
And I'm sure I would leave it to the surgeon for what he thought was best if I had choices like that.
Sometimes there is little uncertainty about the best course of treatment and the doctor feels justified in giving a very clear steer. A woman with breast cancer told us that she had hoped that she would be able to have the lump removed but her surgeon told her that would not be sufficient and they she needed to have a mastectomy. She trusted his advice.

There are also occasions when people prefer to be told what to do: sometimes the burden of having to weigh up different options is too great, especially when the consequences may be serious or one is feeling too unwell.

One of the problems with a very directive approach is that if the side effects are very unpleasant or the treatment does not go as planned the patient can be left feeling that they were poorly advised, or at least unprepared for the consequences.

Verite's doctors were directive in telling her which breast cancer treatment to have and she feels they did not inform her about the side effects or involve her in the decision.

Verite's doctors were directive in telling her which breast cancer treatment to have and she feels they did not inform her about the side effects or involve her in the decision.

Age at interview: 61
Sex: Male
Age at diagnosis: 54
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 I had tamoxifen for two years. Then I was told the newest thing is that now you go from tamoxifen to Arimidex. Which I did. 

 
And then my oncologist, Professor [doctor’s name], is very well known. He came back from the San Antonio conference in America, which is the big one, and said, “Oh I’m putting you on Aromasin now. So I went onto Aromasin. But I had side effects from all of those. I had the most ridiculous things, carpal tunnel syndrome, which people think is repetitive strain injury. And I stopped working. I couldn’t use a computer. And then discovered that was a side effect of one of the drugs I was on. And had injections and that cleared up.
 
Then I went to see, I had problems with my heart and I went to see a very eminent specialist Mr [doctor’s name], and he said, “Oh you need a seven hour heart operation.” And I said, “Is this due to my cancer drugs?” “Oh no,” he said, but about six months later I had some research information from John Hopkins in America, and also from Dana Farber, two of the world’s top research places, and they both said anybody on those drugs, twenty five percent of us will have heart problems. And I’ve now picked up osteoporosis from the side effects. And I’m having problems at the moment with the drugs that deal with the osteoporosis. 
 
I don’t mind, if I’d been told you’re going to get the side effects I would have fully have accepted it. But that was my choice. But at no time did any of the oncologists tell me, “Oh well these are the possible side effects.” They just tried to brush them off. 
 
Do you know which side effects came with which of the drugs at all or….
 
Well I know that the blindness came with the tamoxifen, and I know the skin lesions came with tamoxifen. But now I can recognise the preliminary signs of skin lesions, where my skin gets incredibly dry and I start itching, as though I’ve got fleas. I know that’s more skin lesions happening and I had that with both Arimidex and Aromasin. But thank goodness for Roche Posay. I just slap on two or three times a day, the products, and that sort of calms my skin down.

Mary had been very happy taking HRT (hormone replacement therapy) for menopausal symptoms but stopped when a new GP told her to. Her symptoms returned and she regretted being so obedient.

Mary had been very happy taking HRT (hormone replacement therapy) for menopausal symptoms but stopped when a new GP told her to. Her symptoms returned and she regretted being so obedient.

Age at interview: 57
Sex: Female
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 And so I was referred by my GP in London to a specialist, I suppose they are obstetrics and gynaecology people but she was actually a specialist in managing the menopause, and she put me on HRT; which was like a miracle. I mean it was completely rejuvenating. I was still having occasional periods, maybe once every three, two maybe two, three, four months, and it was something called, “Do you want me to mention the name of the drug?” it was called Premique Cycle and I went on to that and it was like being rejuvenated. All that weight I was putting on dropped off, I felt my libido came back, my whole ambition, all that kind of I want to make my work really work. I was running a medical research charity at that time called [name], and it was a very very busy job and a lot of pressure with lots of staff and very hard work. And I felt I was capable of doing it again. It was really marvellous. So my experience of HRT was unfailingly excellent.

 
It was about six years ago when I came to live in [city] and when I was obviously transferred from my old GP to a new GP that she said she was very opposed to women staying on HRT and that I should come off and I’m an obedient woman and didn’t think twice and so I just simply stopped taking it. And it wasn’t until quite a lot later that I discovered that that was completely not the right thing to do and so all of those symptoms that I’d been complaining about previously, the hot flushes, the loss of libido, the lack of concentration, the weight gain, they all came back in such a massive rush I thought I was dying. I mean I thought I was literally on, I just couldn’t believe it. But I did cold turkey and I came through it.
Another disadvantage of a very directive approach is that it can undermine confidence in medicine if the patient discovers that doctors disagree. If doctor acknowledges that there is uncertainty about which treatment is best the patient is less likely to be alarmed if they find out that another doctor would have advised them differently.

Her doctors were opinionated and disagreed with each other about treatment and bed rest after her heart attack.

Her doctors were opinionated and disagreed with each other about treatment and bed rest after her heart attack.

Age at interview: 84
Sex: Female
Age at diagnosis: 81
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 Oh they argue. They do, they do. Some wanted to operate, some didn't. Some said this was good. Some, one doctor come along and said “I don't want you to get out of bed at all, now you stay right there and you do not move for twenty four hours”. 

 
Another doctor comes along, “What are you doing lying in bed, I want you walking up and down this ward.” I said, “Well I don't know how I'm going to lie in bed and walk up and down the ward at the same time, it cannot be done doctor. 
 
It can't be done. Doctor so and so told me to lay in bed, you're telling me to get up.” And he marched off, so he probably went and had a row with the doctor that said this before, I don't know what happened. So I compromised and stayed in bed for a while, then I got up for a while, it seemed to work. 
The protectively paternalist approach

‘Paternalist’ literally means ‘like a father’ which can sometimes conjure up an image of a stern authority figure but it can also suggest kindness, protection and strength. As noted above, some people appreciate a directive approach in some circumstances. It can be a relief to patients who are unable, or prefer not to, take responsibility for a decision.

A sympathetic consultant explained that her unborn baby's condition was 'incompatible with life'. She felt that there was no choice but to end the pregnancy.

A sympathetic consultant explained that her unborn baby's condition was 'incompatible with life'. She felt that there was no choice but to end the pregnancy.

Age at interview: 31
Sex: Female
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I think it was just too much to really remember. I was just devastated, but numb I think. I just didn't really know what to say or do. And your whole life falls apart in one sentence from somebody, and it was just awful. But I don't think the full extent of it had hit us by then. 
 
We sat waiting for the consultant and she came in. And she was absolutely great. And she came in and she said, “Hi Mum, hi Dad,” to us. And she was a really nice woman - a bit eccentric but really nice - and she said, “Look, this baby is not very well, the abnormalities we've found with the heart and the limbs,” and she said, “At the moment it doesn't look like. The problems the baby's got are looking like they will be incompatible with life”. That's the words that she used. 
 
And again that was a shock because a hole in the heart is something what you think can be operated on, and short limbs, well, maybe they would grow or they, we did, it wasn't something we were expecting, I don't think, that she just said. So from pretty much the word go we were told that the problems the baby had at 20 weeks were incompatible with life. 
 
Which really, from that moment on I felt I didn't have a problem with making a decision. So that wasn't part of the problem for us. It was, the decision in a way was taken away from us because we were told, “Your baby will not live”. So we didn't have that choice of saying, “Well, we could have a disabled baby or we could have a baby with this problem or the baby would need x amount of operations”. 
 
Pretty much from the word go we were told that the baby was 'incompatible with life', and it would be a case of between the 20 weeks and the full term that the baby wouldn't survive and really it just depended on the timing I think. 
 

Had found the MMR decision for her child really difficult. She was grateful that her own, trusted, GP persuaded her to accept the immunisation and did it there and then, before she could change her mind.

Had found the MMR decision for her child really difficult. She was grateful that her own, trusted, GP persuaded her to accept the immunisation and did it there and then, before she could change her mind.

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We had no problem with her having the other immunisations, the normal ones, but the MMR was quite an issue obviously, as it was for everybody. But even more so really because [our daughter] had had, she'd always had viruses and ear infections and then she started with bowel problems. And the decision was just a dreadful one to make for that. And then we decided eventually after much anguish, listened to what was on the television, what was being said, that we would take her to have measles only done, privately. So we went to a clinic in Liverpool, and by this time she was coming up to 2½ and we hadn't had the first MMR done yet. So we took her to the clinic in Liverpool and when we got there they wouldn't do the measles injection because she'd had antibiotics the previous week for something else. And we didn't know that she couldn't have the measles injection. Anyway they sent us packing, sent us home. 
 
And we went to see our own doctor who, but, you know, he, who persuaded us and staked his career on the fact that this MMR wouldn't harm our little girl. And he said he'd even give her the injection himself, just to prove how confident he was in it. And he hasn't given an injection to a child for a long time. Anyway he gave her, gave it to her there and then before we could change our minds or have time to think about it. And we were just, in just such a state. I couldn't tell you how worried we were. 
 
And these health professionals, I'm trying not to say the names, they were sort of, they've got no reason to say otherwise. If they for one minute thought that there would be a problem with MMR it's more than their careers are worth to push me to give it to my little girl. And in the end that's where I thought, “Well” because my doctor who is a family friend and, as well, I just knew he wouldn't, he would not have staked his career on it. And, you know, I mean he just said, “Come on, give her here, I'm going to do it now”. And, and he did it. And it was, and it was talking to them really and realising that they wouldn't say those things if they didn't truly believe them, you know.
 
So you trusted your doctor?
 
Oh, yes, yes, I trust him with anything. And I hadn't actually spoken to him himself, we went over another issue with her. And it was, I thought, “Oh, I should have spoken to him long since really” because he was that last bit of reassurance that we needed, you know. And it was a good thing, it was, you know, the best thing we did.
 
When this type of consultation is handled appropriately the patient can feel cared for, protected and shielded from an unbearable or worrying responsibility.

She left decisions about treatment for her ovarian cancer entirely to her doctor, whom she trusted from the outset.

She left decisions about treatment for her ovarian cancer entirely to her doctor, whom she trusted from the outset.

Age at interview: 59
Sex: Female
Age at diagnosis: 49
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“What about treatment decisions, were you involved with your doctors in deciding what the treatments should be or was it just a case of them saying 'This is what you need'?”

 
Entirely up to them. I had no input at all into that. I don't know if I, I wouldn't have had any knowledge to be able to say 'yes' or 'no' to something and I wouldn't have had the courage to say 'no' to anything. Whatever he said to me I went along with, I trusted him implicitly. Still do. If he said to me now 'You need some chemo' I would discuss it with him and find out why, but I'd go with it, I would definitely go with it.
 
I don't think I personally couldn't have done it any differently, I would have to trust him a hundred percent to know what was best for me. I wouldn't, and if I didn't feel like that with him I wouldn't be able to be a patient of his, I would have found that very difficult, but straight away it was good and it worked - fortunately.

The surgeon told Ann that she was one of the 'lucky' ones who could have surgery for her pancreatic cancer. She just wanted to be looked after and have someone else make the decisions.

The surgeon told Ann that she was one of the 'lucky' ones who could have surgery for her pancreatic cancer. She just wanted to be looked after and have someone else make the decisions.

Age at interview: 62
Sex: Female
Age at diagnosis: 62
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 Did you at any point, then, consider that there wasn’t, because you were very well, and had just had this terrific walking holiday, did you ever think, “Why do I let myself in for this operation?”

 
Not at that stage. I just didn’t think there was an option. I knew that most pancreatic cancers present very late with painless jaundice and they can’t operate. I mean the, in fact the gastroenterologist said, “You know, you’re one of the lucky 10 or 20 per cent because ...” I don’t know that I felt lucky but…. “Because it’s operable and it looks to be very small.” At that stage they were thinking it was about 0.8 centimetres. In fact it turned out to be 2 centimetres. But, and I mean they were saying, you know, “It’s operable. It could be curable.” Although I didn’t quite believe that, and I’m not sure I do yet. And, you know, it’s got such a, and there was, there seemed to be no other option really. 
 
And I didn’t want a second opinion, and I didn’t want to know more about the operation than I already knew. I really, I didn’t want to know more. I just wanted someone to look after me and make the decisions at that stage, and tell me what to do. I suppose I knew enough to know that it was not going to be nice, and I didn’t want to know more than that really.
Cultural and religious factors can also play a role in how people respond to advice from a professional. A woman who is an Orthodox Jew explained that she would always accept advice from her Orthodox Jewish doctor.

A doctor may be able to help someone to make a decision that they do not feel happy with by putting the decision in perspective. Rose’s GP pointed out that if she took HRT for a few years it could help her to deal with a difficult phase in her life and there was no obligation to stay on it long term.

Rose's GP encouraged her to use HRT (hormone replacement therapy) even though she had concerns about the long term effects.

Rose's GP encouraged her to use HRT (hormone replacement therapy) even though she had concerns about the long term effects.

Age at interview: 50
Sex: Female
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The first time I went I saw a female GP and I think that was quite useful, she put it into perspective for me. I was very afraid that if I went onto HRT I’d be on it for the rest of my life or I’d be on it for 15, 20 years and it’s still to a certain extent an unknown quality and quantity. She said, “You have to deal with the here and now, you have to deal with the 50 mile journey, the busy job, the two children going through their own problems, the husband with M.E.” she said, “Look upon it as a safety plaster to get you through the next two to three years”. She said, “Don’t think upon it that you’ve got to be on it the rest of your life, think upon it as a short term solution to get you through this period in your life”. And I think putting it into perspective like that I was more able then to consider it and give it a go and that’s what I did. And again, after five years, I just thought “Right let’s come off it, let’s see if I can manage” and I have and I am.
 
Did you have any concerns about the HRT, about going on it in terms of risk?
 
Yes I did because obviously it was big in the press at the time, the long term effects of it. I was quite concerned particularly six years ago, the year before I started going through the menopause, I had a lump on my breast removed which turned out to be benign. But having had that removed I was very conscious going onto HRT was I encouraging more lumps to come, would the next one be malignant. It was a big big decision for me to make and I was very anti the HRT for that reason. I think I was really concerned that I might get breast cancer from it. I think that was my biggest concern having had this lump removed. But I just got to the point well it was, I couldn’t have functioned without it and it was, well do I risk breast cancer or do I risk losing my job, my home, my family and everything else. So I felt at the end of the day I didn’t really have a choice to be perfectly honest.
 

The medical director at her hospice helped her through a terrible depression by persuading her to take an anti-depressant; she had been disappointed in the lack of support counsellors, therapists and rabbis.

The medical director at her hospice helped her through a terrible depression by persuading her to take an anti-depressant; she had been disappointed in the lack of support counsellors, therapists and rabbis.

Age at interview: 41
Sex: Female
Age at diagnosis: 34
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I see the Medical Director at the hospice and he respects my wishes. He is honest with me and patient and as I experience new difficulties we discuss them and decide together how to proceed. He has pulled me through terrible depression by persuading me to take the antidepressant mirtazapine which has really helped me. Before I took it I had no appetite and couldn't sleep which was making me very weak so I'm quite sure they have kept me alive and possibly made my condition stable. I think depression is a far more debilitating illness than MND but unfortunately the two often go hand in hand. I resisted antidepressants for years because I didn't want to become dependent on what I then considered to be happy pills. I would never stop taking them now and believe neurologists should strongly recommend them to patients on diagnosis.
 
I definitely needed more emotional support from the medical profession early on but sadly, probably due to time restraints, none was forthcoming. I paid to see a private hypnotherapist and we worked on positive imagery; it just lulled me into a false sense of security and dented my bank balance. I was desperate for emotional support and felt rejected by everyone that I turned to. The counsellor at my surgery said she couldn't make me feel better but I could cry on her shoulder. I decided to cry on my own shoulder. I come from a traditional Jewish background but received no support from the three rabbis I contacted. The therapist at my hospice was fairly elderly and kept nodding off during our sessions which I quickly gave up. My hospice doctor rescued me mentally by letting me discuss my feelings and giving me advice. I can email him whenever I have a problem or just if I feel anxious or low and he always writes back. Because I can't speak well on the phone this communication is a life saver and I know most doctors wouldn't do the same for me. I believe I'm extremely fortunate to have met him.
 
The supportively directive approach

Examples of an approach that combines support with direction were seen in cases where it was clear that the doctor had little doubt about what the patient should do but still took the time to listen to their concerns and provided reassurance and guidance. 

Liz found medicating her child difficult until a psychiatrist asked her if she would feel guilty giving insulin to a child with diabetes.

Liz found medicating her child difficult until a psychiatrist asked her if she would feel guilty giving insulin to a child with diabetes.

Age at interview: 45
Sex: Female
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 He is – well he has been on everything but he’s been Strattera, Ritalin. Also they use the Epilim for the epilepsy, they also use some of that for the ADHD because it can control. And now he is on Imipramine which is three tablets taken at night time and basically what the Imipramine does is it helps him concentrate a little bit better but it mainly helps him to sleep and if he doesn’t take them he is awake because that was the other thing, that the first six, seven years, he would be up at three, up at four, up at two in the morning, you know completely wide awake. So you know it was affecting all our sleep patterns.

Then having another baby was like the baby waking up every hour and a half plus the child waking up as well, plus my husband having to wake up at 5.30 to go to work. So it was very, very intensive in that respect. We were all very tired. So I felt that although it doesn’t control his behaviour as much as probably I would like to, I think the fact that he is sleeping has got to be better, so that is why with the psychiatrist we are trying to stay on that at the moment, because I think if he has a good night’s sleep then you are able to cope with things better during the day, but I think during the day, he could do with having another one, but it is just the fact that it affects, it has other side effects. It could affect his heart beat, so that is other thing, is that you know you give them medication on one hand, and it helps with certain things but it could aggravate others and one of the things that the medication can aggravate as well is the epilepsy, so you are forever having to juggle this decisions and medication is a very complex subject as well.
 
A lot of parents don’t want to medicate but if you don’t medicate when they get to be teenagers all the problems are a lot worse. So it is a very fine line, it is a very, very difficult one, and one that we feel guilty about as well. Until my psychiatrist said, “Would you feel guilty of giving insulin to a diabetic child?” This medication for the brain is for the chemical reaction in the brain so we mustn’t feel guilty. But you know you are always still borderline with that. So yes…
 
 

Was at first unhappy about taking opioids in case she needed them for increased pain or terminal illness but her GP reassured her.

Was at first unhappy about taking opioids in case she needed them for increased pain or terminal illness but her GP reassured her.

Age at interview: 73
Sex: Female
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 When it was first suggested to me that I took opioids, I was not happy because one thinks of a) of addiction and b) of something much worse coming up later on. If you're going to get something that really is painful, like terminal cancer, when you're going to need all the pain relief that you can get, then is it wise to become dependent to some extent on strong pain relief now? What would there be left if it became essential, you know, for pain relief in a real terminal illness?

 
My GP talked to me and said “If you need pain relief, you need pain relief and have the one that's going to work for you and if it came to needing pain relief for something like terminal cancer, then it would not be denied”. They would still find some way of making sure that you had adequate pain relief then. So, I sort of did an about turn I suppose from no I don't want it, to yes I'll give it a try. 
 
So I'm trying it, an increased dose. I'm still not too sure whether it's enough. Today it certainly isn't enough to take the pain away, yesterday it was, see what tomorrow brings.
 

Was confused and angry when she heard that the multi-disciplinary team had discussed her case and decided she did not need radiotherapy after breast cancer surgery.

Was confused and angry when she heard that the multi-disciplinary team had discussed her case and decided she did not need radiotherapy after breast cancer surgery.

Age at interview: 51
Sex: Female
Age at diagnosis: 50
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 Anyway, on the Thursday, apparently I was discussed at the multidisciplinary team meeting. And I got a phone call to say, no, you don’t need radiotherapy after all. And that was devastating. I felt like I should be jumping up and down for joy, but instead I felt that I wasn’t getting the treatment I should be having. And that’s when I started getting really emotional.

 
You can’t, you know, well I was emotional and angry; I marched up and down this room. This doesn’t feel right, why, how can you be given three reasons as to why you need radiotherapy, cancer cells were too close to the chest wall, the cancer cells were all high grade, and they also found Paget’s, two lots of cancer as they described it. And now, I haven’t been given any reasons as to why I don’t. Apart from you don’t have radiotherapy for DCIS unless you’ve just had a wide lump excision. If you have a wide lump excision you’d have radiotherapy, but not if you’ve had a mastectomy, the idea is that it’s all gone.
 
And I really didn’t feel very confident at all. I phoned the Breast Cancer Care helpline, spoke to somebody there. She suggested really that I try to find out a little bit more information, that I ask to see the consultant, which I did do, and I got an appointment for the following week.
 
Following on from that I went into see the plastic surgeon. The plastic surgeon had obviously been told by the breast care nurse that I was worried ‘cos I wasn’t having radiotherapy. He bounced in because he’s quite a character and said, “I’m pleased you’re not, don’t need radiotherapy, it would have played havoc with my implant.” Oh like this. And I said, “Well I’m glad somebody’s pleased.” And he said, “Why, what is it about, what is it that worries you?” And I said, “I just feel that I won’t know because the implant is there.” And he said, “No, no, no,” he said, “Your chest wall is now on the top, not underneath the implant” he said. “Because your chest wall, the muscle was lifted to put the implant underneath, it’s your chest wall that’s holding the implant.” So this bit here is chest wall, muscle, my chest muscle. So the breast is sat on top of this bit. So he said it’s now on the top. So he said if there was any hint of anything that was left behind, you would get a local reaction. And that’s when I felt more confident. I walked away and I said, “Now I’m happier.”
This approach sometimes includes a doctor being willing say what they themselves would do (or had done) in similar circumstances. A man with prostate cancer was given three treatment options by the surgeon and made his decision after asking the surgeon what he would do himself. There were also several examples of doctors using this approach in helping parents to make their decision about childhood immunisation.

A woman whose child had been under the care of a paediatrician trusted his unhesitating advice to immunise her son, not least because he told her that he had immunised his own children.

A woman whose child had been under the care of a paediatrician trusted his unhesitating advice to immunise her son, not least because he told her that he had immunised his own children.

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He was someone, I, with [my son] being premature I saw a consultant, when he first came out of hospital, every two months, then every four months, then every six months. So a doctor that had worked with [my son] in hospital, so someone that knew me and knew [my son]. And I knew he had kids. And he didn't think twice in saying, “Get it done”.
 
Did you ask him if he'd done that with his own children?
 
Yes, yes.
 
Did that make a difference?
 
It made a difference to me. I just talked to not lots of doctors, but I just thought, “He's a really smart guy” you know. I mean he's a consultant for premature babies, he's so smart. I just don't believe in my heart that doctors would give you that information if for one minute they thought it would cause a problem. And I do believe that. I mean he's a very smart guy. And I think if he believed that maybe there are problems he would just say, “It's your choice. I can't say”. But he did actually really promote it and said, “It's really important that he gets it”. I mean it was still ultimately my choice, but I felt like he, you know, he's a smart guy, he works in the field, he works with babies all the time and I'm sure he sees the problems of not immunising children.
 

His doctor discussed his results with him and gave him a firm steer towards having a prostatectomy.

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His doctor discussed his results with him and gave him a firm steer towards having a prostatectomy.

Age at interview: 72
Sex: Male
Age at diagnosis: 66
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Then I went back to see my surgeon and of course he by then had my Gleason score from the biopsy. It was a semi-formal interview, we are on friendly terms anyway and he said, “Well let's look at all these results together” and he said, “Well, the PSA is excellent, 7.2 and the bone scan looks splendid” and he said, “Nothing to worry about in the shoulders we've decided. And the MRI, nothing to be seen, and it seems to be the tumour is actually confined to the gland.” And he and I said, “That's excellent.” And he said, “You're now 67 and you haven't got any relevant history but I'd like you to have a cardiologist's opinion but if that is alright I think we should go ahead.” Now we discussed, a formal talk on you know, radiotherapy versus surgery or even watchful waiting and he said that in his view this would not be a good one for watchful waiting. And then I thought well, we've been through everything but what about the Gleason and I said, “Now what about the Gleason score?” And he smiled and said, “Oh, I wasn't really going to talk about that, don't let's think too much about that” and wrote it on a bit of paper and handed it to me, you see, and it was 8 which as you know, really puts you in a very high risk group. And so I said, “No, perhaps you'd better not talk about that any more but don't let it interfere with what we ought to do.” It would, of course, rule out radiotherapy as the principal form of treatment.

So in his opinion surgery was really the only option?

In my opinion and his opinion. We were absolutely at one about that.

Did you feel that all the options had been well presented to you at that stage?

Yes, I mean I knew the options and we went through them very thoroughly but very quickly. I mean it was not a long interview but everything relevant was said. It was going over very old ground between us because we'd had similar talks about, you know, very many patients between us before.

Negotiation

In this style of consultation the agenda may be set by either the patient or the doctor, who may debate or discuss the options and persuade each other of their views. Some of the women we talked to had expected they would need to fight to get a prescription for HRT for their menopausal symptoms and were pleased when the GP was ‘reasonable’. 

Lorna was desperate for help with her menopausal symptoms. Her GP responded kindly .

Lorna was desperate for help with her menopausal symptoms. Her GP responded kindly .

Age at interview: 56
Sex: Female
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I was at my wits end. And when I went to see the GP I think I sort of went in there and said something along the lines of “I’m menopausal, and this, and this, and this, and this is happening to me. Do something about it, do something about it now. I’m not leaving this room until you do something about it”. So it was really quite that surprised me that the symptoms didn’t come on gradually. It was as though I’d hit a threshold of hormone level and suddenly all these things appeared. So the GP I think I must have come across as a little bonkers but I’m sure the GP was used to that. And he looked at me very kindly and said, “Well it certainly sounds like you’re perimenopausal”. And I went, “It does doesn’t it”, and he said, “Look, here, I’m going to put you on HRT if that’s what you want me to”. Sorry we actually discussed that because I said, “Get me HRT now”. And he said, “I’ll find you a low dose but I’ll take some blood and get your hormone levels done so you can, don’t start taking your pills until I’ve spoken with you”. So a few days later he spoke to me, “Guess what? Your hormone levels are coming down and you’re definitely perimenopausal and start taking your pills and come back and see me”. My experience, and I’ve been on HRT for the last four and a half years.
 
My experience of HRT has been incredibly positive. If you threatened to take my HRT away, I’d probably kill you. It’s that positive. It has transformed, I mean I feel great. I think that’s all I can really say. I feel like the woman I was and what’s great about it is that I don’t get premenstrual, so my life is much more evened out but it’s a great even out. Not a bad even out. I don’t feel any of the symptoms that you hear about with the menopause.
 

Janet told her doctor that she did not want to still be having periods when she was 80 so he suggested a no-bleed HRT

Janet told her doctor that she did not want to still be having periods when she was 80 so he suggested a no-bleed HRT

Age at interview: 77
Sex: Female
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 So I went back to him to talk about it, the GP, and I said, “The only thing that puts me off, I don’t really want to be having periods if I get to 80 and I’m still on it and I don’t want to be having periods. That’s ridiculous.” So he said, “Well, I could put you on another one where you don’t have the oestrogen.” And he said, “Most.” I remember him saying something like, “Most of the ladies that I’ve prescribed this find it much better and they don’t really have bleeding. Occasionally, you might get a bit of spotting.” So I said, “Fine.” So he prescribed this so I started taking that and I suppose I was taking it, I don’t know how many years, perhaps two three years, which was, on top of the previous year’s I’d been taking the combination one.

Carole went back and forth to her GP, trying in vain to find an HRT patch that suited her.

Carole went back and forth to her GP, trying in vain to find an HRT patch that suited her.

Age at interview: 51
Sex: Female
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I said, “I am going through the menopause, I’m on HRT and I’m having a bit of trouble settling with the tablets”. I went back to the GP and she said, “Don’t worry Carole,” she said, “we’ll try you on another one”. Excellent I thought, so I tried another one, that was okay for a while but then the nausea came back again. So, bless my lady doctor, she’s got such patience, I went back again and she said, “Well let’s try patches, because they’d be absorbed through the skin rather than through the stomach and the liver”. So I went on Evorel 50, two patches a week on the thighs. Great. Fantastic. Relief. After about six months I started to get a reaction to the patches on my thighs. I would have square patches like that red raw, itching and I was using a different leg each time hoping that that red patch would heal before I got back to that side and I had at the end of about I suppose about another six or seven weeks I looked like a patchwork quilt. It did, it was red raw, it was stinging, it was itchy. I did a bit of research on the internet mainly with the help of Menopause Matters and one of the ladies on their suggested I might try a different patch but I went back to the doctors and she said, “It does sound like you’re allergic to the adhesive, although I was a bit apprehensive about that. But anyway she tried me on a Fem 7 patch. I put one on and it was even worse, it looked like somebody had got a Hoover, put it on suck on my thigh and just bluk, and it was within about one day. So that had to come off. So then I tried the gel which was top half of your arms, once a day and that was alright for about two weeks and then it all flared up again. Doctor said to me, “You’re probably allergic to oestrogen full stop.”

When handled well a negotiation can defuse potential conflict. GPs who want patients to reconsider a request for antibiotics for a virus, or an unnecessary referral or test, may find it more productive if they write the prescription, as requested (so that it is clear to the patient that they are not being denied what they want) but then introduce the reasons why they would like the patient to think about it further before filling the prescription or taking up the referral.

Andy shares decisions about diabetes drugs with his GP.

Andy shares decisions about diabetes drugs with his GP.

Age at interview: 52
Sex: Male
Age at diagnosis: 52
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 So I'm seeing my GP. So we spend four months stabilising me and getting me on to the tablets that I'm now on. We tried metformin and gliclazide and I was up and down like this, my blood sugar was all over the place, it just wasn't stable. One minute I was 10 point something, the next I was 3 point something. And there was no relationship to the type of food I'd been eating, it was just, it was all over the place.

 
My blood pressure was being stubborn and not coming down. And my cholesterol had come down but not come down enough, so there was increasing the statins and they're horrible when you first start taking those because they really, you take them last thing at night and you just spend all night with like indigestion when you first take them, and it's pretty uncomfortable.
 
Eventually we moved me from metformin and gliclazide to a new tablet called Avandamet, which is metformin and Avandia. It is a very strong dose of metformin it's a 1000 mg twice a day, combined with a low dose of Avandia - the 4 mg now this, I can't remember the proper name, but I think it's 'rosiglitazide' [rosiglitazone] or something. There's a big fuss about this tablet because it apparently has an increased risk of heart problems, for people that take it.
 
I discussed this with my GP because he said, “Look, are you concerned about taking this tablet?” I said, “Well no, because taking this tablet has reduced the risk to me from all the other things that diabetes gives me. So overall, my risk of getting something is lower and if I don't treat my diabetes I've got a higher risk of heart problems anyway.”
 
I don't, I haven't had since I've had the medication all my chest pains have stopped. So, no I'm my only concern is that they will take the tablet away from me not that, you know, they'll say no we can't, because I've looked at all the alternatives - I've done research on the internet - and the side effects of all the other alternatives are worse, in my view, than what the Avandia has, so I'm comfortable with that. I reassure my GP every time I see him that I'm happy with that.
 
Sometimes the negotiation stems from conflict between the doctors ideas about what the best treatment is, and the patients experience of that treatment. The following clip describes a woman’s sense that even as a teenager both she and her consultant had to “be strong” in their discussion.

Had side effects from taking methotrexate and wanted to stop taking it, but her consultant was reluctant.

Had side effects from taking methotrexate and wanted to stop taking it, but her consultant was reluctant.

Age at interview: 21
Sex: Female
Age at diagnosis: 12
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And I went into [Hospital] because they wanted to sort out the methotrexate problem, because they said, 'You can't come off it because we don't have anything else to give you'. And I said, 'Well I'm not taking it any more because'' It went on for about a year the sickness thing and nobody really cared. I mean, I cared and my parents cared but the doctors they weren't really too bothered. They said, 'If you're not on it then you know you're, you're not going to be healthy enough'. And, I didn't care. I didn't care if I couldn't do anything, I just didn't want to be sick any more.  

So I went in and various different doctors came to talk to me 'cos I was under Professor [name] at [Hospital] and she has a huge team and they all came to talk to me, all of them. And then she came as well so, you know, the big top dog, and she spoke to me and I said, 'No, I'm not taking it. You can't make me take it because I don't care if I'm, if I'm under 16 I'm not going to take it'. And I just said, 'No'.  And they said, 'Well we'll give you anti-sickness tablets'. And I had tried those, they didn't do anything. I said, 'But they don't work so I'm not taking it'. So they eventually [laughs] sort of, they listened to me.

I'm very involved in how it's managed and I make it my right to be involved as well. I think some people, I wouldn't say they get walked over but they feel that they don't have the right to say no because it's difficult, I must admit when you've, if you have got quite an over, over-bearing consultant, I mean my consultant she has to be strong and she has to be pushy because she has to fight for a lot of people to get the medicine they need, but that also in turn means that you have to be strong and have to be willing to fight if you disagree about something. So, it is difficult but you just have to have the strong will to do it. And you pick it up along the way.  

As the following two examples from people with serious and life-threatening illness show, this approach is not limited to people who are dealing with low level or long term problems.

Found out about a new treatment at an AIDS conference in America and had a 'dynamic' discussion with his doctor which ended up with them agreeing he could start the treatment

Found out about a new treatment at an AIDS conference in America and had a 'dynamic' discussion with his doctor which ended up with them agreeing he could start the treatment

Age at interview: 45
Sex: Male
Age at diagnosis: 40
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I looked at the role of, you know the thiamine derivative drugs, you know the, like the AZT, DDI. And I noted that most of them they, they are the ones causing you know, mitochondria DNA toxicity, and to some extent, lipodystrophy. That was my understanding. And of course one of my drugs was that one. 
 
And in February this year there was, you know the Aids Conference in Boston, and there was one paper which presented to there where was a treatment whereby you can use two drugs minus the thiamine derivative. So when I went in for my appointment with my doctor I said, 'Well look can't we try this?' So it was quite a, a very sort of dynamic discussion, yeah. 
 
So he said, 'OK we can try it.' Because what we have seen from this paper they presented is that you can actually be on this one and actually the… the effect of long term in terms of lipodystrophy isn't that bad. Although it cannot be completely be reversed. But I think it is the effect isn't that bad for long term. 
 
So that was sort of looking at, you know the length of time I'll be on the treatment. I said, 'Well that sounds fair.' You know sensible to go for that. Then the, secondly I think the only downside to that combination, two combination, was that I think you ran the risk of having a high cholesterol level. But obviously I said, 'Well I mean it's something I can monitor by what I eat.' So we somehow, between myself and my consultant we agreed.
 

Has a terminal illness and feels it is very important to work in partnership with the clinical team and feel fully engaged.

Has a terminal illness and feels it is very important to work in partnership with the clinical team and feel fully engaged.

Age at interview: 50
Sex: Male
Age at diagnosis: 48
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 I'm working in partnership with a team rather than being passive patient if you like and feeling, feeling that you can only have things done to you, rather than being part of the decision making process and full, fully informed, which we did very much feel when I went and had the liver section. 

 
So it's all a waiting game, you have to wait again for scan tomorrow and then the results and, you know, it could well be that you get recurrences, that have moved on anyway without knowing, but we've gone, jumped from sort of 3% survival at 5 years up to 40% survival at 5 years, and you know, it's a it's taught me that it's not so much what is said today about your condition, there are things happening all the time, there are developments going on all the time and things change all the time and it's keeping yourself abreast of those developments and making, making choices based on your information. 
 
Information is power and I mean it can be that, you're asking yourself to do those sort of things, find out those sort of things at your most vulnerable and most weakest time in your life and a time that you're sort of absolutely strung out in fear and foreboding but it can help so much I think because you know it does give you a feeling of, of autonomy to some degree and it's making those choices. I know that's not possible for everybody and I think that's what this sort of project is so valuable for, cause it is important to have [laughs].
 
The supportively self-directive approach

In this type of relationship it is clear that the patient, or carer, needs to make the decision but the health professionals do not leave them to feel that they are entirely on their own. Health care decisions that involve choices based on values, or those that involve other people’s health, may be dealt with this way (see ‘Decisions involving values and difficult personal choices’).
A woman who had been told that her husband was very poorly in intensive care was grateful that the hospital kept her well informed and that they warned her that a point might come where further treatment would be futile.

Intensive care staff were open with her about how seriously ill her husband was. They left the final decision to stop treatment to her, once they reached a stage when further intervention was probably futile.

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Intensive care staff were open with her about how seriously ill her husband was. They left the final decision to stop treatment to her, once they reached a stage when further intervention was probably futile.

Age at interview: 40
Sex: Female
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So he [husband] was in the ward and he developed pneumonia and went into Intensive Care? 

 
Yes. 
 
How long was he in Intensive Care when he went to the hospital? 
 
The first time? 
 
Yes. 
 
He was in Intensive Care for a week exactly. Yes. 
 
Then in High Dependency for...? 
 
Six days and then he was back in Intensive Care three days. Two days actually. Yes.
 
So when he went into the general ward the first time, he went into the general ward after having tests? 
 
Yes. 
 
So you knew he was going in? 
 
Yes. 
 
Did you know at that stage what would be happening next? 
 
No. We knew from the results of the scan that he was very, very, very poorly and after our first day there, at the hospital, the doctor there did explain to us exactly what was going on. And he was very, very, very honest with us. You see that is one of the good things about this particular hospital is that they have got a - they believe that honesty is the best policy and that it is better to be very, very open about everything then it is to sort of hide things and so I knew…. 
 
You appreciated that? 
 
Exactly. What was going on. 
 
And on the day that he passed away. Were you there at the time. Or did you receive a phone call? 
 
I was there. Well he had been deteriorating all day. His oxygen levels were dropping and they had given him everything, everything really and the doctor explained that they reach a point of what they call futility when there isn't anything else they can do really. 
 
The doctors explained that to you or the nurses? 
 
Yes, they did. Both actually, doctors and the nurses. And then it was about 3 o'clock in the morning. I did actually stay over that night and the nurse came in and said, “He has reached that stage” and asked whether I liked for them to carry on sort of trying anything. But really by then I had seen him being prodded about, you know, needles being stuck in every bit of him, and I just thought it is better to let him go really. So they stopped the drugs that were keeping his blood pressure up and he died at 5.15 that morning. 
 

Used the internet to find out about the implications of their antenatal screening results. If they asked straight questions they found that the doctors were good at answering honestly.

Used the internet to find out about the implications of their antenatal screening results. If they asked straight questions they found that the doctors were good at answering honestly.

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It was difficult, but you dust yourself off, you go home, you read up your books, you read the Internet, you know. And it's great because there is so much information out there. And you know, I think about if my parents had gone through something like this, you know, where would they get the information from? 
 
I mean we're talking about thirty plus years ago. Where would they get that information from? You know, they'd have to rely on the doctors. And we're very lucky now that, you know, all of that information is literally at your finger tips, and we were able to read out - and I think you're able to then make informed choices. 
 
Because you know, “Ignorance is bliss” people say, but I just, you know, I think if you know, about what, you know, what's potentially happening to you, you're better placed to be able to make the decisions that are going to, you know, maybe affect the rest of your life.
 
Were there any points where you felt you needed more information that you didn't get at the right times?
 
I don't think so. I mean we, because we were going up to London quite a lot we were able to read up about things and ask the relevant questions to the doctors. So they were able to give us a good opinion at those particular junctures when we were having those scans, because we had the information at our finger tips. 
 
You know, I don't think, I mean I think the doctors were, if you ask them straight questions they'll give you straight answers, you know. There's nothing to be gained for them, or for us, by them hiding information from you and being soft on you. And we knew from very early on what we were dealing with - as you say, from Down's to chromosomal defects to heart disorder. 
 
We knew, and we read up about everything so we were able to go in and ask those questions. And I think if you're honest and straight with doctors they do, I mean our experience certainly shows that they were, they're very responsive and they will give you straight answers.
 

He is grateful his doctor allowed him the time to find out for himself - and decide about - his antiviral treatments for HIV.

He is grateful his doctor allowed him the time to find out for himself - and decide about - his antiviral treatments for HIV.

Age at interview: 39
Sex: Male
Age at diagnosis: 34
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 And when I was diagnosed, the current treatment I am on, which is Combivir and efavirenz was… I think it was… either had only just been fully kind of released or it was still on large scale clinical trial. But up to then, I think, you know that, you kind of you were hearing all these horror stories about, about treatments failing, or treatments with horrendous side effects. Not a very good success rate, even, even back, even in 2000. So you, know it is a complex, it is a difficult decision to make. 

 
And I am very, very grateful to my, to, to my doctor, because he let, he allow, he allowed me the time to make that decision. Even though when I was diagnosed my, my tests were pretty low and… and I have heard since of other instances where the doctor said well you must really start treatment now because… But he, it was a full, a full, and I think it was eight or nine months before I started. And I was determined to, first of all to establish whether I... whether I definitely needed to start treatment now. Because I felt that you know the, the treatment itself has probably some bad side effects in the long term. And so I, if that's the case, I want to start as late as possible.
 
And the other thing that was going through my mind and which my doctor mentioned to me at the time. He said sometimes when you, when you have just been… when you have just contracted HIV you can go through a short phase where the HIV count is, is, is very high, and you can recover from it and keep going for quite a while without actually needing treatment. So I also wanted to establish that… that I wasn't, that wasn't the case. I also wanted to, to take time to understand the various treatments available, what they do, what good they do what bad they do. And talking about… about life instinct and about death wish and about all these things yeah, it's actually a very ambiguous position to be in because… You, you read all the, all these horror stories about, about the treatments and you know a few years before then, monotherapies had been used and with disastrous effect. And anyway so, so you carry… and it's very difficult to kind of decide.
 
Treatment choices in prostate cancer are notoriously difficult. One man was given an American video which outlined the various options, including the potential benefits of delaying active treatment. He was not keen to have a treatment that might damage his sexual function and continence. Another important factor was the considerable inconvenience of repeated hospital visits for his radiotherapy.

He was offered various treatment choices for his prostate cancer and assured that he had time to decide what to do.

He was offered various treatment choices for his prostate cancer and assured that he had time to decide what to do.

Age at interview: 77
Sex: Male
Age at diagnosis: 75
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 But the radiologist was extremely good. He outlined the options, he said 'Surgery,' he said 'well your consultant doesn't think that would be an option,' he says 'now with the radiology,' he pointed out the side effects, loss of potency and saying well there were ways of still enjoying your sex life and all the rest of it you know and but the thing that really, what worried me was the prospect of sort of double incontinence. Now that really set me back a bit you know and also this may seem trivial but this treatment would have to be conducted in Y Town. Now I thought it was, I was so naïve I just thought it would be a one visit. Oh no it's going to be half dozen visits. I thought how the devil am I going to get to that town and back you know, you can't, the wife does drive but she only drives up to the village shop and back you know I thought get up early in a morning and sort of with frequency, I'm not worried about the driving but with frequency and problems it's a very great worry. Anyway we discussed it at length with the doctor and he said 'Well,' he said 'Or you can just wait,' I said 'Well if I just wait I'm getting older, would that option still be valid or available to me? 'Oh yes,' he said 'yes,' he said. 'Look,' he said 'here's my home telephone number,' he said 'any time,' he says 'You want me to take action,' he said 'ring me up'. 

 
That's nice.
 
Oh I thought it was wonderful. I think he was conscious possibly that there had been such delays before because of clerical problems. So I thanked him, I thought well I can't, I'll wait because that was one of the options that they gave on the video.
 
Did they, did he give you the option of being collected in a hospital car if you did decide on the radiotherapy?
 
No that wasn't given as an option.
 
So the transport was one of the reasons why you decided not to go for radiotherapy and the worry about the incontinence?
 
Well, yes 
 
To what extent do you think the video helped you make a decision?
 
Yes it did, it did make a serious contribution. I think it was, had an American bias and so they're much more advanced in their, or seemingly advanced in their treatments and their surveys, it gave, you were loaded with statistics and they were not really pertinent to the patients in the UK because the backup treatment and the facilities in the States possibly were sort of much better than here. But nevertheless the options that were available and so on did need clarifying being on a video you could switch off if you were feeling, well I've had enough of this, and you could go over it again, so yes that was quite, quite valuable.
 
And one of the options was watchful waiting?
 
Watchful waiting, yes, oh yes very much and I thought well, so that was the
 
Had the surgeon and the radiologist also mentioned the option of doing nothing, of watchful waiting?
 
Oh yes the radiologist certainly he said, he said 'I just have not got a crystal ball,' he said 'I'll look into it,' he said 'but I can't really advise you,' he said 'if you go down that road of having the radiology treatment,' he said 'all I can point out,' he said 'These are the possible side-effects.' He said 'You may not experience any of them.' And so I thought well there's still this worry over double incontinence, traveling and so on, I thought well I'll wait another 3 months.
 
Sometimes people come to the conclusion that they are most likely to get the treatment that is best for them, or the person they care for, if they find out about it for themselves. Those who found that they were able to develop a supportive alliance with their doctor or practice appreciated their input and were often realistic about what they could expect.

A man with prostate cancer found out about a new treatment in the newspaper. His GP helped him to access the treatment under the NHS

A man with prostate cancer found out about a new treatment in the newspaper. His GP helped him to access the treatment under the NHS

Age at interview: 72
Sex: Male
Age at diagnosis: 70
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 I must admit when I read the results from the Internet, cryotherapy struck me as being useful rather like Brachytherapy but they're using a very, very cold Argon gas that freezes the prostate to death.

 
I spoke about all the various possibilities with the consultant, and he said cryotherapy is not available in England. So I said 'In that case let's go for Brachytherapy,' which I understood then was available in Leeds and in London. And he went off to refer me for Brachytherapy. Literally the next day I saw in the Telegraph that Mr X down in X Town was in fact going to start up with Cryotherapy and I went back to see the consultant, and said 'Oi what about this?' and he read the article, took a photocopy of it and promptly referred me.
 
And I put this to my GP and he said 'Yes you're absolutely right but at the present time we have to put certain treatments out to tender and cancers are covered for our particular practice by [Hospital] so if you like your treatment has already been paid for in advance and that's somewhat different to having to come up with the cash to pay for your treatment now. But he said 'Leave it with me,' and a month later he came back and said 'It's fixed.' So I was very lucky and I was treated under the National Health.
 
I went down to the operating theatre somewhere about 10, 11 in the morning I was given a general anaesthetic and the next thing that I remember I was in bed and it was 4 o clock in the afternoon and everything had gone well.
 
After the cryosurgery I was a bit battered and bruised down below. One of the things Mr X had to guard against is that whilst he was happy, willing and raring to freeze my prostate to death, once that had happened it would be absorbed into the body, there were certain parts that he didn't want to freeze and so warm saline solution was pumped in and out of those parts to keep them warmed up. But I was pretty badly bruised and swelling and all the rest of it and he decided that he should give those working parts a bit of a rest and I had a secondary plumbing system inserted just about the navel, and I wore a bag for about a month. That was inconvenient.
 
This is for urine?
 
That's for urine yes, that was for urine. It was inconvenient but certainly the month I had the bag all the bruising went and the stitches were removed and the bag was eventually removed and I've had no urinary problems since.
 
And what about sexually because that's another thing a lot of men worry about, particularly with the other forms of treatment where you can have problems with erections and things like that?
 
Well yeah I have had a problem there but I was warned that that might be the case and might last for a year or so and yeah I still have a problem there. If I was 30 it might be a greater problem but I'm not.
 
I would say that at no time prior to or after my treatment have I ever had any pain or any reactions to the treatment whatsoever.
 

Her GP's practice is supportive and open-minded but she came to realise that through doing their own research they knew more about their son's lactose intolerance and needed to take responsibility for decisions about his care.

Her GP's practice is supportive and open-minded but she came to realise that through doing their own research they knew more about their son's lactose intolerance and needed to take responsibility for decisions about his care.

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We have a very supportive surgery. The nurse there was very happy to talk to us. I think there is, I suspect the GPs feel that there isn't any case to answer and that MMR is safe and for many children it probably is. But they were open-minded, they were happy to talk to us, and we have had absolutely no pressure at all from them to vaccinate any further. They understood our concerns, they understood our reasoning for the decisions we took, and have, if not, I wouldn't go so far to say that they've been supportive, but have been understanding.
 
But many times we had done far more research. And at the end of the day a GP is a general practitioner, they can't be expected to be experts in every field. But what frustrates me is when you get to see somebody who is sometimes an expert in a particular field and they are still very reluctant to acknowledge bowel damage, that lactose intolerance truly exists and that both children had had it from birth, which we are led to believe is very unusual.
 
So there was a, you know, we felt quite rebutted a number of times. But in many ways it, it worked well for us because it gave us a natural scepticism about I guess the medical profession. And so that's what drove us to then do our own research and do the amount of research we did. Whereas, you know, maybe if people had just said, “Oh, yes, you're right” or, “you need to do this” we wouldn't have actually been driven. But because we were being, I guess people just didn't know that much or, you know, if they did, they didn't have the depth of information that we actually felt we had to do ourselves. It was up to us to make that choice for our children, it was up to us to do that research. So that's the path we led.
 
A self-directed, or consumerist approach

This approach is at the opposite extreme from paternalism. People who take a self-directed or consumerist approach to health care assume far greater responsibility for their health decisions than any of the other approaches discussed above. This approach involves considerable commitment from the patient, yet there is evidence of this approach in a wide variety of health conditions, from life threatening cancer, through serious long term conditions such as HIV and diabetes, elective surgery, women’s health and immunisation decisions.

Points out that if you feel that you are being preached at, or are unhappy with your healthcare, then you always have the option of changing your doctor.

Points out that if you feel that you are being preached at, or are unhappy with your healthcare, then you always have the option of changing your doctor.

Age at interview: 39
Sex: Male
Age at diagnosis: 18
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 I think for anyone who is newly diagnosed, I think the fact is that they need information. And it's not… if they feel that they're being preached at by someone, get someone else's advice. And if you're not happy with the way your treatment is being given to you or your medication or medical advice is being given to you, go somewhere else. There's always this attitude that if you've got a doctor or a GP and you're not happy with what they… some people just feel they have to sit there and take it. If you're not happy with your GP or your doctor at your hospital, move. There is nothing stopping you, there is nothing in this country to stop you moving your healthcare to anywhere else.

Paul uses the internet to get advice from other people with diabetes. He does not think that health professionals understand much about the condition unless they are diabetics themselves.

Paul uses the internet to get advice from other people with diabetes. He does not think that health professionals understand much about the condition unless they are diabetics themselves.

Age at interview: 52
Sex: Male
Age at diagnosis: 38
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 What about information. Where do you get your information about diabetes from? Because it is quite useful to have?

 
Internet. If you look probably in your local paper, you'll be a diabetic meeting. It is worth going along, to one of them. Or whatever, going along to many. Because there are loads of people there with diabetes at different levels and it's nice to have a chat to people who are at different levels, and how much it's affected their lives and what they do to control it. And how they have sort of sorted out and that's the best ways you will get it. 
 
Doctors can't tell you too much, because the doctors haven't got too much experience of it, unless they are a diabetic themselves. You go to diabetic nurses, they are trained, but they are only trained to a certain level. They can't, if you haven't got experience in that sort of case or whatever it is, then you won't get any sort of information on it. You've got to go and talk to a person who has got it. And you'll find if you, if you do go to a diabetic meeting it will open your eyes a lot. How it's affected people's lives. And how they have controlled it and how they advise you on things you can do, and what you can't do. And it, it is a good thing. The internet will give you a lot, but again I find, you're better off talking to somebody rather than reading it. 
 
You can buy all the books you like, but the books can't give you experience. Only a person telling you can give you the experience. How they've done it, and how they've got around it. So it's worth going to a diabetic. And they are all over the country. They're all in local papers, what dates they are, and where they are. Just give them a call and go along. There's loads of diabetic centres about.
Some people, like the following woman who was treated for ovarian cancer, explained that they had had to battle for treatment with health professionals who thought that they would be unlikely to benefit.

Was told that her cancer was too advanced for any treatment but demanded chemotherapy, which was effective.

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Was told that her cancer was too advanced for any treatment but demanded chemotherapy, which was effective.

Age at interview: 61
Sex: Female
Age at diagnosis: 58
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 And the Sister and a doctor sat down on my bedside, closed the bedroom door and said “awfully sorry, it's very bad news, you've got a massive ovarian cancer.” And I was saying “hang on, I came in with a chest complaint. You know, I've got no symptoms, no bleeding, nothing.” And they said, “well, I'm sorry, you have.” And I said, “oh fine, I'll have a hysterectomy, then.” And they said “no, it's gone way beyond that, surgery will be completely out of the question, it's too far advanced for that.” 

 
And we asked what happened now and they just said, “well, it's very far gone.” So I said I wanted to see a gynaecologist immediately.
 
And he just said “there's nothing at all.” I said “will I see you again?” and he said “no, I don't think so.” He called my husband outside and said “you realise she's very, very poorly, she certainly won't see Christmas, or if she did it would be a miracle.” [My husband] said, “what sort of time do you think?” and he said “2 to 3 weeks.” 
 
And I asked for chemotherapy and I was told that, really no. I was way beyond help, you know, was too far gone, and chemotherapy was so unpleasant. But I demanded chemotherapy. We even said we'd pay for it if, because I didn't feel as ill as what they were telling me I was. I know I looked it and my weight just dropped off me with these chest drains. 
 
Anyway, I got chemotherapy. I put a big brave effort on when I went to see the oncologist, I was in a wheelchair but I walked from the ward door to see him and he agreed I could have it.
 
People who use health and social services, and their family carers, are encouraged to explain their needs and contribute to their care planning. There are many different ways that people can choose to become involved but sometimes their preference for services are not available. 

Debbie, who has Asperger's, explained her needs to her service providers but was told that they could not meet her requirement for a service carer who was kind and patient (which she thought was rather ironic).

Debbie, who has Asperger's, explained her needs to her service providers but was told that they could not meet her requirement for a service carer who was kind and patient (which she thought was rather ironic).

Age at interview: 44
Sex: Female
Age at diagnosis: 35
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I told the man in charge, you know the type of difficulties that I had and the kind of support that I needed, but it just seemed, he just wouldn’t listen you know. I felt as though it all fell on deaf ears, which was very distressing for me.

 
Anyway after a while this other lady started coming on her own but it didn’t work out. And I told this lady how, I wrote some things on, some information about how I needed her to relate to me but she got rather defensive and upset, you know, and I didn’t like that. And so I sort of told the man in charge and things like that and he said, “Well actually she has got family troubles she is not coming back.” And then I thought of emailing the chap and said this is what I want to see in a support worker. I need somebody that is patient and kind and have a high level of understanding of Aspergers syndrome. He said, “Well I know that you want this, but we can’t guarantee it” which I thought was a bit strange and so I decided I just can’t cope with this. You know. So I rang my friend up and said, “Look I am not happy with this. I don’t want the service any more. Could you ring up the man to explain that.” And she did and all the man said, was that I was asking too much, you know, you know asking for somebody who was patient, but I thought that was a bit ironic because that is what people like me need, you know, and I felt as though I had been treated very unprofessionally and because of that I just don’t think I could cope with having any outside support because I have lost my faith in them.
 
In contrast however, the following clip describes how positive this young woman found being involved in her care planning.

B says the best way doctors can help is to give her information about all the options available and discussing them together. (Read by an actor).

B says the best way doctors can help is to give her information about all the options available and discussing them together. (Read by an actor).

Age at interview: 19
Sex: Female
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I think the best form of help is telling you there’s help there, them telling me I can go to them, rather than them telling me, “Oh we want you to do this now,” or “We want you to take this medication. You’re going to be in hospital at this time.” Because now like I’ve got, before the care plan which has been made up for me, but now they include me in making like a care plan like they’ll say, “What do you want to do if you feel depressed? Do you want us to take you to the hospital? Do you want to talk to your, is there a specific person you want to talk to, not just a professional? Do you want to talk to a stranger? Do you want to talk to someone you know?” And sort of just including the person in the care that they’re receiving, is the best thing, rather than just telling them.
People who are able to plan for their treatment, such as elective hip replacement surgery, have the opportunity to find out about different approaches and perhaps choose treatments that are not offered by their local surgeon. One woman explained that the surgeon at her local hospital seemed content to accept her preference for treatment elsewhere because, “He just felt that I’d made up my mind, so what was the point of talking to me about his alternatives?”

With her husband Jane did a lot of research into hip replacements and decided that she wanted the Birmingham Hip Resurfacing procedure.

With her husband Jane did a lot of research into hip replacements and decided that she wanted the Birmingham Hip Resurfacing procedure.

Age at interview: 62
Sex: Female
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 I then went to,  , my doctor, made an appointment with the local, hip person, I had a steroid injection in the hip – what do you call it – cortisone injection in my hip, which did get rid of the pain for about three weeks, and then it came back, and it was, you know, just as bad. So we discussed surgery, I was shocked that I needed to do that at my age and I’d always been physically fit so, and I was at this point, maybe in my middle fifties, so I was shocked that, I needed this at such a young age. 

 
And anyway my husband and I did a lot of research on hip replacements at this point, since it looked like I was going to have to do this, and of course you can even see... even an untrained person can see from the... from the x-ray what... what... that... that you can actually see, I mean it’s... it’s not a subtle thing, the hip is a great big ball and socket joint, and you can see when there is no cartilage in between and the bone is wearing away and so even I could see on the x-ray that it was not what it should look like. 
 
So I did a lot of research and as I say, my husband is very into being autonomous and well informed and making decisions for you, even medical decisions for yourself, and so we looked at a lot of different types of hip replacements, and of course here in [city] the [Hospital name] has got some very good surgeons who do conventional hip replacements, you know, very well, I’m sure, but I was intro... I read a lot about the Birmingham hip replacement which uses titanium, and uses a very big, it’s much more... it’s called Birmingham Hip Resurfacing because it conserves much more bone than a conventional hip replacement, and it involves a large ball,  , section, and both of these things are very good if you’re younger because if the conservation of bone means you can have a conventional hip replacement should you need, further, a... revision of the surgery, and that’s a problem. If you’ve had a conventional hip replacement once it’s very difficult to do a revision of that. And that’s why people often say, ‘Oh, you’re too young to have a hip replacement, you just have to soldier on,’ even though you’re, you know, you’re really in pain, and you... you... ‘Because if we do this now, you know, it’s not going to last you out.’ So this was one reason to go for the Birmingham resurfacing, and the second reason was that with the very big ball section, it doesn’t dislocate very frequently, and for both those reasons, because I’m younger and I thought I might need to... I thought I might outlive a conventional hip replacement, with a bit of luck there, I hope I outlive it, and because I wanted to... I wanted to play tennis still and walk my dog, and ride my bicycle, so that’s why I... I plumped for the Birmingham resurfacing.
 

Charlotte encourages other women to push for the menopause services they want.

Charlotte encourages other women to push for the menopause services they want.

Age at interview: 54
Sex: Female
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 I think that to others I would say “You direct the process you’re in”, “You tell your GP what you want”, “You ask those questions about services of your GP and even if they’re not there so that we do get them through our demand of them”. So it’s good to ask for a woman doctor if you would prefer a woman doctor. Or it’s good to ask for half an hour with the nurse just to talk about it. So, sort of pushing the services forward through our demand I think is important. And get a good gynaecologist that you feel confident in and stay on his or her books through the process. Try and be able to go back to them even if things are going okay, you can still go back.

She talked to three or four different doctors, including one she saw a privately, before deciding to have the triple MMR vaccination for her daughter.

She talked to three or four different doctors, including one she saw a privately, before deciding to have the triple MMR vaccination for her daughter.

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 And then I think when I came to the booster one at 8 months that was fine, I just went ahead and did it. But I did start to worry after that when the 13 months sort of started to come up that the MMR thing, you know, this whole big debate. So I think basically I did a lot of reading, I spoke to a lot of people, spoke to about three or four different doctors, and I was very, very tempted to go for the single jabs, and I was prepared to pay the money because I was just too, you know, too concerned about the, the link with autism. But then, I don't know what it was, it was almost as if there was something inside me that suddenly just decided to get, to get her done. 

 
And I'd spoken to a very good private doctor who'd convinced me that actually there was nothing wrong and he would go ahead and do the triple jab. So I went ahead and I booked her in and I got the, the injection done. And then literally the next afternoon at nursery there was a mumps, or was it, no, there was a measles case. And, and I don't know why I, but I just, you know, there was obviously something inside me that I had to do it that particular day, and then the next day this measles case came up. And, and she was, you know, she was fine, she hasn't, she hasn't got it. And so far she hasn't shown any strange behaviour, things towards the, the MMR. So I think in the end I was quite happy that I made the decision because, you know, having measles obviously is ten times worse.
 
People who said they had taken a consumerist approach did not say that they regretted doing so, although there was a suggestion that it might sometimes be difficult to back out of these decisions. For example a woman with breast cancer who quickly opted for a mastectomy had started to wonder if this was the best treatment for her by the time she had the operation, but still went ahead.

What if the patient makes what the doctor thinks is a bad decision?

Without good communication patients who are left to make their own decisions can feel as if the doctor has abdicated professional responsibility. However, there is some research evidence, based on observations in clinics, that doctors find ways to avoid letting people make decisions that they think are misguided. There is some evidence of this in an interview with a woman who had initially decided that she did not want to have chemotherapy, but the oncologist treating her persuaded her that she should.

Her oncologist persuaded her that she should have chemotherapy, even though this was not what she initially wanted.

Her oncologist persuaded her that she should have chemotherapy, even though this was not what she initially wanted.

Age at interview: 57
Sex: Female
Age at diagnosis: 56
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 She [the oncologist] told me that it would be only a few months if I didn't have any chemotherapy, I would only have a few months and, that the chemotherapy that she was offering was a gold, what she said, her words were “Gold star treatment” and that it was very well worth having. Because I'd explained to others I didn't want to have, just have chemotherapy and not have any quality of life, having just watched my friend die of cancer, so, you know, I was very, that had only happened 6 weeks ago, so 6 weeks before I'd seen the gy, I'd seen the oncologist. 

 
So I did explain that to her but she said it was, you know, I would only have months if I didn't have it and it was a very very good treatment and it, and there was even at my stage, stage 3, there was a very good chance that it would, you know, it could get rid of the cancer altogether and, you know, there's, there's a very good, you know, there's a very good chance still. She had, she said she had actually discharged people that at my stage but she said everybody is different and, you know, but it is well worth having, having the chemo. It's also a very kind chemo, the chemo, the carboplatin she said was very kind, you don't lose your hair with it and, it's, you know, it's not one of those that makes you feel dreadfully ill, although it's not pleasant”. So I said, well I'd go away and think about it, and I went away and thought about it for a few days and then I went, I phoned up and said, “I'll have it”, and I started virtually the next Monday. 
 
Another woman was perplexed when her surgical team gave her the option of whether to have a hysterectomy but looked relieved when she decided to do so. She wondered what the team would have done had she decided against a hysterectomy – would they have told her she had made the wrong choice?

Was surprised when her doctors seemed relieved that she chose to have a hysterectomy after having her ovary and tumour removed and wondered why they had left the choice to her.

Was surprised when her doctors seemed relieved that she chose to have a hysterectomy after having her ovary and tumour removed and wondered why they had left the choice to her.

Age at interview: 41
Sex: Female
Age at diagnosis: 38
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 The hysterectomy, I remember we were in this room with the surgeon and the oncology team and, because all this happened at the time when there was a lot of news reports and cases brought against gynaecologists, and he was saying about "well this is the chemotherapy you need and, you know, you might want to look at a hysterectomy," but it was the way it's put "you might want to look at a hysterectomy." And then, you know, you dig a big deeper "Okay well what's the best way of walking away from this? So if it's going to be awful and sheer hell for a year as a family, how are we going to, how am I going to create the best chances of us walking away from it all?" 

 
And, you know, it's like "Well you don't have to do it but, you know, to have the hysterectomy and to lose the next ovary would probably be the best thing, but the choice is yours." And there was a reluctance to turn round and say it purely because there was all this litigation in the news at the time. And so it's like “okay well I really think the only way round it is to have the hysterectomy” and as soon as I said "Yes we'll have a hysterectomy," they all went “phew”, you know, because it was just so bizarre, you could see the relief, it's like okay well that is the best decision.
 
Conclusion

One way of looking at the different types of patient/ doctor relationship is to see the strongly directive or paternalist approaches as ‘old fashioned’ and the more equal partnership approaches as modern. However, people we have talked to over the last ten years, facing many different health issues, described a range of preferences from a directive, ‘doctor knows best’ model through to a completely consumerist , self-determined model where the patient relies on their own resources to make treatment decisions.

People’s preferences about consultation style are not static and are likely to change in different health conditions. A successful relationship between a patient and a health professional may include elements of different approaches at different stages of an illness, even within a single consultation, and in different health conditions.

Last reviewed February 2016
Last updated February 2014

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