Urogynaecological conditions: prolapse, bladder and pelvic floor problems
Finding information and support
This section covers:
- Information from healthcare professionals
- Getting more health information
- Finding support and connection in person
- Learning and support from others online
Before having prolapse, urinary incontinence, or problems with urinary tract infections (UTI), many people told us they had limited knowledge about these conditions. This seems to reflect a general lack of awareness and “gap” in our society in understanding urogynaecological conditions and pelvic floor problems.
Jo thinks there is a “massive gap in information” around urogynaecological conditions. She thinks that it would help if materials were visual and easier to absorb.
Jo thinks there is a “massive gap in information” around urogynaecological conditions. She thinks that it would help if materials were visual and easier to absorb.
But I’d just believe there is a massive, massive gap in information. I just try to contribute to everything cos you know, and I’ve tried to write, I could write them, I could write them myself, and I could write them so somebody would want to read them. Because sometimes when people, when you see leaflets and that at the, in the hospital, whatever it’s, they’re so formal, and you know and it’s like oh you know, paragraph here, paragraph there, but you know actually things need to be aimed at all abilities, you know because we are all different, and you know and we all have a different understanding of things. Cos, I think if you make things visual as well, you know then you know somebody will want to read that, read it. You know, and continue to read it, then, and it’s not just the reading, it’s the retaining it, and understanding what you’re reading.
People’s questions were not always resolved by talking to a healthcare professional, but there were other sources of information and support that the people we talked to had used. These included the internet, books, podcasts, support groups, and speaking to other people.
Information from healthcare professionals
Some people felt well informed by their NHS healthcare professionals but others like Jacqueline and Sue Y told us that they had to see several healthcare professionals before finding someone who would clearly explain things.
Sue Y found her physiotherapist to be “brilliant” and was relieved to get the information she needed.
Sue Y found her physiotherapist to be “brilliant” and was relieved to get the information she needed.
I went to see the physio and as I say, she was superb. And she helped me with the stress incontinence, ‘cos at the time I saw her, I’d got this awful cough and the stress incontinence was really bad again. She really helped with the exercises when one wasn’t working because when I started doing the pelvic floor exercises, it was making the prolapse feel worse. It was making it feel more uncomfortable. So, she adapted the exercises for me so that, the ones I did were more abdominal exercises because the pelvic ones were hurting me and she was brilliant, I have to say. But that is the first time I think in the, in the entire journey as you call it that I had seen anybody about it at all or been given any advice about it at all.
Sometimes people felt their healthcare professionals hadn’t given them enough information, and that they needed to push to get more. Taking in the information at early appointments could be difficult, especially for those, like Phoebe, Laura, and Kezia, who were surprised to find out they had a urogynaecological condition.
Catherine “switched off” when she was told she had prolapse. She would have liked some further information and links to resources to read later.
Catherine “switched off” when she was told she had prolapse. She would have liked some further information and links to resources to read later.
The information was verbal so, you know, they told me information about it but it, yeah it wasn’t, it was still a bit vague if I’m honest but I don’t know whether when you suddenly are told that you have got a prolapse you don’t, I switched off I think in the appointment because all that’s, all I could think of is like, ‘Oh my god, everything’s gonna fall out, I’m gonna now start weeing myself. I’m gonna like-, what do I need to do?’ Oh my god am I old? Am I broken?’ you know, and I think there wasn’t, I’m not gonna say old school but there wasn’t really like leaflets, or anything given or anything or they didn’t say, like they didn’t kind of take you towards a website or a resource I suppose.
Rose and Kezia, amongst others, felt that some healthcare professionals needed more specialised or more up to date knowledge on urogynaecological conditions, or related topics like menopause. Holly didn’t feel she was told enough about fulguration treatment but had still considered the treatment as she was “desperate to feel better”.
People also talked about receiving conflicting information from healthcare professionals. Sharon and Alaina, who have prolapse, heard conflicting views about whether they should have a vaginal or C-section delivery for future births. Anna has been told about different diagnoses and reasons for UTI and bladder pain problems, although she didn’t mind as this gave her possible explanations to explore further on her own.
Penny received conflicting information on mesh removal from two consultants, which prompted her to do her own research.
Penny received conflicting information on mesh removal from two consultants, which prompted her to do her own research.
The NHS option was controversial because the lead person in the department was known to be pro-mesh, she’s very much an advocate of the mesh and she doesn’t buy into any of the papers that have been written over quite a number of years, about degradation of the mesh due to bacteria and infections within the body. So we had a long discussion about what they could offer and yes she confirmed that there was mesh that had eroded in the lower part of the vagina, it should come out, but she offered me an incision, and she also asked me if I had sex life still, and I said well no, not really, and I asked why she asked the question. And she said that depending on my answer as to how they would do the surgery, which I don’t understand, but I assume they would just excise or trim and then just sew up but, it didn’t seem like they were [coughs] but they were not, they were not a mesh removal centre. She said they never removed the mesh, they said it was too high risk there were no known benefits, and if I had the whole mesh removed I would have stress incontinence again.
And then I went and saw privately the other consultant who was doing a lot of work into the mesh and it’s complications and was very experienced in removal, and listened to everything that she had to say, and I put that in with what I’d already been reading clinical papers, and I had to constantly look up the long words to see what they actually meant, and I really quizzed her about how the proceedings go and I wanted a step by step account of how she did it. I wanted to know how many she had done, I wanted to know how many times she had severed a urethra or a bladder, how many times she had caused nerve damage and effectively caused issues walking and with quality of life and increased the pain.
Appointments with private healthcare professionals had sometimes helped to fill gaps in knowledge and understanding for those who had access to private care. For Sophie, this gave her a second opinion. Jan felt very informed by her private urogynaecologist, who had time to answer her questions and gave her information to take home. Sharon’s private urogynaecologist “sketched everything out for me, and really took the time to talk me through it”. While going private could be a way of getting more information or having particular questions answered, others, like Alaina, didn’t feel that their private care practitioners always met this expectation.
Getting more health information
It was quite common for people to look on the internet to find out more about their condition. Sometimes this was before a medical appointment, as Eve had done to learn more about pessaries so that she “went better armed”. Others, like Rose and Mehar, looked online after their medical appointments because they didn’t feel they got enough information. Janet read other hospital’s online leaflets about prolapse and the treatments available, which gave her a “much clearer understanding of what exactly was happening”.
Kerry and Alaina felt the internet didn’t provide enough detail about prolapse. Alaina eventually felt that she was able to see a way forward and to live well with prolapse after doing her own research online. Several, including Anita, Jacqueline, Hope, and Elly, had looked on the NHS website for information Leah and Laura felt that the NHS website lacked full consideration of the causes and complexities of problems with persistent UTI and bladder pain. You can read more about some of these issues in the section about getting a diagnosis.
Leah has a diagnosis of chronic UTI. She would like the NHS website section on interstitial cystitis to say more about the limits of dipstick urine tests.
Leah has a diagnosis of chronic UTI. She would like the NHS website section on interstitial cystitis to say more about the limits of dipstick urine tests.
And there are alternative tests, diagnostic tools that can be used which aren’t dipstick, which isn’t a culture, which is a microscopy where they look at fresh unspun urine under a microscope and look at the level of your white blood cell count and the level of shedding so when you look in into the, into your urine sample, you can see it. You can see all of the lining of your, your bladder, coming off because your innate immune is trying it’s best to shed. And it really only does that if you’ve got an infection or if you’re pregnant because your, when your body is trying to make sure when you’re pregnant that you’ve kept safe so it sheds the lining. And yeah, they just don’t mention about the alternative test that you can use and they don’t mention about the possibility of the tests that are being used being inaccurate and so it really kind of, stops any exploration, you know. If you’re a patient and you’re looking at that website, you think ‘ah, well there’s nowhere else for me to go.’ Whereas at least if the website said, “We acknowledge that there are problems with testing. We acknowledge that there are, that there is a diversity in opinion around what these symptoms could be and what the condition is”. I think that would really help people that that look for help on the NHS website and currently aren’t getting it.
Alice, Vickie, Janet, and Jenny looked for online materials written by medical professionals. Jenny found out about the relationship between diet and prolapse symptoms online, which she felt she “should have been given” by her medical care team. Alice read up on medical guidelines from pharmaceutical and medical bodies, as well as asking for information from a relative who works in healthcare. Elizabeth and Helen had looked at medical charity websites, which Helen said were “really well informed”.
After being diagnosed with a rectocele, Jenny had some information from a physiotherapist but mostly has learnt about the condition looking online.
After being diagnosed with a rectocele, Jenny had some information from a physiotherapist but mostly has learnt about the condition looking online.
I had no idea until somebody, the doctor said to me, “You’ve got a rectocele,” and I said, “Oh, what’s that?” ‘Cos, I didn’t have any symptoms. I went to her for something else, and she told me and she said, “I’m going to refer you to the physio,” which she did, very nice physio who then explained to me a bit more and got me to do certain exercises and sent me away to practice them. But at that time I had no symptoms at all, so I don’t think it really went home. And I did do some pelvic floor exercises, probably not enough, but then gradually the symptoms did start and this feeling of something sort of falling down, pulling down, and then I looked into it more, through the internet mainly, and realised just exactly what it involved. And then it was, it was like a big emotional shock, it really was. Not, not that I felt any less a woman or anything like that, it wasn’t that, it’s just, “Oh my god, I’ve got to live with this, it’s not going to go away.”
Rose, Melanie, Jane, Laura, and Holly talked about a process of self-education in response to the lack of awareness and knowledge surrounding urogynaecological conditions. Holly, who said she was “so used to not being taken seriously” about UTI problems, did her own research so that she was better informed and could stick up more for herself. Laura felt that she had “become an expert” in her own condition.
Some had used the internet to find specialists. Sharon found a physiotherapist online who offered a holistic approach to pelvic floor problems. Leah found a list of specialist pain clinics that she could be referred to.
Vicky describes some of the ways she finds information online. She says that finding reliable sources is key.
Vicky describes some of the ways she finds information online. She says that finding reliable sources is key.
Oh the best way to find out is to look at, it’s a two-pronged approach, look at reliable sources online, so wherever you live in the world look at your, in the case of if you’ve got something similar to me, look at your local, you know, your country’s menopause guidelines, the most recent version of, not the older ones, because guidelines do change as research studies show more generally so that’s really important. If you look at any research studies you have to learn how to read them a bit it’s not something that’s very easy to do, quite often the summary is the best thing to look at, but also look at the date of the research study, look whether it’s peer reviewed yeah. Sometimes it’s better to look on a reliable website that will give its own summary version, you know, of research studies. I mean in the UK it’s the NICE menopause guidelines, you know, it gives the basics.
But being given the support online from strangers can really, really help and it can help us to be more knowledgeable and know what questions to ask when we go and see our GP or gynaecologist or whoever we see.
Hope, Jenny, Anita, Jordan, and others had looked at famous medical journals, such as the British Medical Journal, The Lancet, or searched Google Scholar, to find the latest research on their condition and treatments. Sharon had read guidelines on postpartum care written by NICE (the National Institute for Health and Care Excellence). Penny does her own research whenever any of her healthcare professionals suggest a treatment, to find out more.
Clare found some “extremely good information” on medical charity and non-profit websites.
Clare found some “extremely good information” on medical charity and non-profit websites.
I just looked at the symptoms and then as you do when you’re looking at Dr Google, you follow each link and then you end up with a group of links so going from migraines to menopause to hormone replacement and then you, you eventually find a site that’s not profit making, that’s always key for me because when you go onto Dr Google a lot of people on there are, are selling things, this is all self-promotional money making. But the menopause, yeah, I won’t mention names but there were some sites specifically that were charity-based government funding The Menopause Society and then you can get links from there for people that do give free advice. It’s not for money, its charity, non-profit making, and I found some good, very good sites that had got some extremely good information on them and that’s helped me immensely.
Although people told us that internet research can be very useful, Elisabeth, Sue X, Phoebe, Mehar, and others, warned about being careful when looking online for information. Elly, Jenni, and Alice said that they try to use reputable websites and think carefully about what they are reading. Mary X and Katy look up multiple sources before making decisions and Mary X says, “you need as much information as possible”. Liz and Laura found that the information online got repetitive after a while, so they eventually stopped searching.
Janet suggests being cautious about online information and advice, because there’s “a lot of very crazy stuff out there about prolapse”.
Janet suggests being cautious about online information and advice, because there’s “a lot of very crazy stuff out there about prolapse”.
I mean that’s a huge challenge because there’s a lot of very crazy stuff out there about prolapse. I mean I think there’s a, that some people have realised the, the gap that there is in the market really, the fact that there so many women who are struggling and who are not able to get the kind of help that they think they need. I mean some of the websites, I’m sure you’ll have read some of them, that that really, really crazy kind of stuff and I suppose what I’ve done is I go through it all, I read it, I kind of test it, ‘Oh that looks great’ and then go back to it two days later and say, ‘oh no actually that’s not, not good.’ And I mean some of it people look well as always in this situation, people are looking for money, people are suggesting that they’ve got programmes that will sort you out that and will cost you a fortune so, you know, but I think, I don’t know how you stop that, that’s a whole programme of the internet and the, people’s access to it and again, I’m not a great believer in people being anything unkindly but people kind of suggesting something that’s worked for them that you need to look into much more deeply before you kind of engage in it.
Other types of media had also been helpful for getting more health information. Kerry, Jane, and Elizabeth had read books on women’s health, prolapse and UTIs. Liz attended a webinar run by an NHS consultant, gynaecology nurse, and physiotherapist while waiting for her appointment. Catherine and Holly used YouTube to hear more from doctors and physiotherapists. Health sections of national newspapers had also been a helpful source for Emma and Holly. Phyllis, Anita, Megan, and Minnie had read articles in magazines, though they had mixed opinions on how useful these were.
Finding support and connection in person
Other people with the same conditions had been a good source of support for many of the people we talked to. Megan’s physiotherapist had put her in contact with someone with the same problem who lived in the local area. She explained, “it’s just nice to talk to someone who actually knows exactly what you’re going through, and like when you feel down you can just talk to them and know that they’ve been through the same”.
For Julie, amongst others, family members or friends had a shared experience of urogynaecological problems, so they were able to learn from each other. Clare talked to friends of similar age who were living abroad and appreciated hearing about how other countries provided healthcare for urogynaecological conditions. Others had found support from those they had met through their religious faith, spirituality, hobbies and other things they enjoyed, such as music.
Local support groups had been helpful for Georgina, Phyllis, and Jessy. Georgina has used also telephone helplines and feels that “emotional support and sharing of experiences is really important”. Fiona found a “confidante” in one of her work friends who also dealt with chronic illness.
People also told us how their partners, family members, friends, and work colleagues had sometimes been sources of support. This included when others attended appointments with them, researched information for them, and had been a listening ear.
Helen shares her experiences with persistent UTIs with friends that live nearby. She hopes that being open about it will help keep other women from “suffering in silence.”
Helen shares her experiences with persistent UTIs with friends that live nearby. She hopes that being open about it will help keep other women from “suffering in silence.”
My close friends that I see locally are amazing. They always, whenever they see me they always ask, y'know, we have a little running joke with one of them, ‘cos she knows that I, as part of the treatment I, I write down at the end of every day a score out of ten. I know that sounds a bit barking, but because the rate of progress is so slow, it can be really useful to see that even though you have, y'know, ups and downs, that actually your general level is sort of getting better. So, whenever I see her, she, she’ll ask me what score out of ten we’re on for the day. I mean, I will talk about it, we’ll have a sort of five minute talk about that and then we’ll move on and talk about other things. But yeah, my friends who see me a lot are really are really supportive, so I’m really lucky. And I have, there’s a couple of ladies, locally that have similar conditions. In fact, I find it’s amazing, ‘cos I’m quite open and I, I do talk about it because I don’t want other women to be suffering in silence, basically. So, I’ve, and anyway, y'know I go to a gym where there’s maybe 70 members. I’ve already found five women who that have, in fact more than that who had some version of the same thing. And you think, well this is crazy like and most of them have just been dismissed or sort of got to a point where they can sort of manage, but haven't really been treated properly [laughs]. Yeah. But I think, ‘Well gosh, if that’s you know representative then this is a much bigger problem than people are talking about.’
Sue Y and Jenni had friends who were nurses and had been able to ask them for help and support. Mary X appreciated having friends who she could chat to over the phone about health concerns.
Some people, including Holly, Kezia, and Iris, had professional counselling to support them. Sharon had attended a birth debrief appointment which had been “really healing”. Kezia considered seeing a therapist to be a helpful part of recovering from birth trauma and felt that more women should have access to mental health services. Catherine had found psychosexual counselling helpful to understanding the impact on her sex life of her birth experiences and prolapse.
Learning and support from others online
In some cases, people didn’t have anyone they knew with shared experiences, so they turned to the internet. People found others with similar experiences through specialist online communities on platforms like Facebook, Instagram, YouTube, and Mumsnet.
Felicity didn’t know anyone around her dealing with menopause, vaginal atrophy, or incontinence. She found Facebook to be a “really helpful” way to find others with shared experience.
Felicity didn’t know anyone around her dealing with menopause, vaginal atrophy, or incontinence. She found Facebook to be a “really helpful” way to find others with shared experience.
Facebook is the place to go to find other people, other people suffering with the same condition as you are yeah it’s been really helpful. And they give you all sorts of different things that you can watch on YouTube, they give you links to information and yeah no it’s very, very helpful, so.
I’ve joined groups in, on Facebook but it’s, it is quite hard to remember what it was like when it was bad because the brain kind of blocks it out, so I’m feeling a lot better at the moment so that’s a good thing, you know but at the time yeah it was quite daunting. And I haven’t got any females in my family I lost my mum 12 years ago and then there was only my grandmother left and I lost her two years ago, so I’m surrounded by a brother, a dad and two sons so there isn’t really any women that I can ask for any advice on that kind of stuff anyway, and most of my girlfriends aren’t even close really to being perimenopausal I seem to be quite young and I seem to be quite affected by my hormones more than they are and always have been. So yeah it has been a massive learning curve and quite frustrating, you know, you go down one avenue and think oh no it’s not that, I mean for a while I thought it could be my thyroid and could be something else and, but no it’s all hormonal and it really does affect you, you know, don’t underestimate your hormones.
Particularly in the early days of her diagnosis, Vickie said she “just absorbed everything because I was just like a rabbit in headlights”. Melanie had arranged a consultation with a specialist after hearing about them through a vaginal atrophy Facebook group. She described the community as having “so much knowledge and kindness and panache”. Leeanne, Susan, and Jeannie had found helpful information on people’s experiences of treatment. Jenny and Vickie said it was a way to get answers to sensitive and embarrassing information about sex, bowels, and bladder.
Sharon feels that she has gained a lot through finding women with shared experiences on Instagram.
Sharon feels that she has gained a lot through finding women with shared experiences on Instagram.
But also having friends you can talk to about this stuff does really help and for me, I’ve had a lot, I have friends from ‘prolapse land,’ I call it, which are friends I’ve made through Instagram and, you know, you can set up a private Instagram account and find women who are speaking about it openly and then ask them, ‘What’s worked for you? What do you think of this programme?” because you’re not alone and, and, you know, I think we, there’s a lot we can learn from each other and it’s a shame if we don’t feel we’re able to have these open conversations.
Holly finds reading about other people’s experiences on Twitter to be a “helpful” way of finding out how other people feel and manage living with chronic UTI.
Helen says she’s learnt a lot from other people in the Facebook group for chronic UTIs that she wouldn’t have known otherwise.
Helen says she’s learnt a lot from other people in the Facebook group for chronic UTIs that she wouldn’t have known otherwise.
I there’s a Facebook group, basically just for people who are under treatment from one or other version of the chronic UTIs specialist. And it’s got thousands of members, thousands and thousands. And it’s quite helpful. I mean, it’s a mixed blessing because of course, what tends to happen is people go on there when they’re having really a bad time and then people move on when they get better. So, it gives you a slightly skewed perspective that no-one ever gets better which is not the case. But provided you sort of go into it with that awareness. I mean, it’s brilliantly helpful because y'know, you’ve got this whole pool of people who understand what you’re going through. And y'know, can, I mean there’s a rule that you’re not allowed to talk about medical dosages or anything like that, but y'know they can talk about other lines of enquiry they followed or they can talk about y'know, things that help them with their symptoms, y'know, not antibiotics but and yeah, so I think that’s a really positive thing. I think I’ve learned a lot through that as well that I wouldn’t otherwise have known.
However, Rose found that it was quite easy to “get a bit all consumed” by reading online forums. Eve, Alaina, and Sharon stopped going onto Facebook groups after a while. Eve also found the groups could become overwhelming, and they left her thinking of “prolapse all the time”. Phoebe who has prolapse said Googling can be “very frightening” because she mostly came across people with very serious prolapse issues. Jeannie and Vickie felt that online posts were skewed towards those having a tough time, making living with urogynaecological conditions seem more “gloomy” and “hopeless” than it actually could be.
The people we talked to in this study tended to gather information or advice from more than one person’s experience. Jamie says, “don’t just accept it as read, you know, make sure you get the same advice from more than one person before you actually follow up on it”.
Facebook groups had been one way to chat to other people with the same condition. Felicity described this as “life changing”. Melanie describes her vaginal atrophy group as a “sisterhood” and a “constant source of support”. Leah’s chronic UTI Facebook group provides her with emotional support, which that she says isn’t available elsewhere. Jo and Julie said that joining a Facebook group helped them to realise they “weren’t alone” and “not the only one”. Katy says, “for the first time’, there were ‘people who understood how I was feeling”. Jenny and Kerry realised that there were people with prolapse worse off than themselves.
Mehar talks about the benefits of an online community and says “it’s like having your own little support group”.
Mehar talks about the benefits of an online community and says “it’s like having your own little support group”.
Yes so that’s been a very big deal for me because I found people I can relate to and who can relate to me and it’s like, I’m not an odd one out and I’m not isolated and I’m not alone. There’s other people who have this problems and they feel the way I feel and like with my other friends I would have to explain things to them and sometimes they’d don’t get it fully believe and they’d just say, “But you can do this but you know, just do it,” But then if I speak to my chronically ill friends they just get it and then they advise me accordingly. I feel like that’s a big difference and then we can discuss, it’s like having your own little support group I guess, even if I don’t talk to an individual person, I can just post on my stories, like at my appointment did this, this is how my appointment went, this is how my tests results came, this is what I’m doing and then I see other people’s as well and it’s just really useful and then we talk to each other about our treatment options and things that we can do and it’s just been like, it’s nice, it’s just quite nice, even though it’s only over the internet and I don’t see them in person, it’s just nice knowing that I have found them there and I have, you know, people to go to when I need to and people that can help me out and I can help them out as well so, you know, it’s really nice.
Online forums could especially be helpful for those who had found no one their age with shared experience. Online forums helped Elly find other women in their 20s with prolapse, which she found a “breakthrough moment”. Vickie also appreciated hearing younger women talk about prolapse.
Whilst hearing the experiences of others was useful, some felt that it was a shame that online platforms were so central to filling in the gaps in awareness, information, and support. Vickie felt that “you shouldn’t have to go on Mumsnet or Facebook to understand what’s happening to your body and how to get better, but that is the reality”. Online communities also provided links to other resources including private specialists in the UK and worldwide.
Some also felt motivated to be involved in campaigning, advocacy and speaking out for other women. Vickie had found a podcast hosted by a mum with prolapse useful. Mehar created an Instagram page to share her experience of chronic illness with others. Jamie says, “helping other people kind of stops you thinking about yourself”. You can read more about experiences of and motivations for challenging stigma for urogynaecological conditions here.
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